BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Heating & Air Conditioning.
Request a Quote
A BBB Accredited Business since
BBB has determined that Belknap Heating & Cooling Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Belknap Heating & Cooling Co., Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. Steve Malovich, Marketing Manager Mr. Christopher Reading, Customer Service Contact
HEATING CONTRACTORS WATER HEATERS - REPAIRING HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL GENERATORS - ELECTRIC SHEET METAL WORK FIREPLACES WATER HEATERS - DEALERS AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS - CLEANING HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT AIR CONDITIONING SUPPLIES & PARTS BOILERS - NEW & USED BOILERS - SUPPLIES & PARTS HEATING EQUIPMENT WATER HEATERS - PARTS & SUPPLIES FURNACE SALES & SERVICE WATER HEATER - TANKLESS GENERATORS AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS - REPAIR & CLEANING HEAT PUMPS
Industry TipsHeating Systems Home Improvements Service Calls Three Day Cooling-Off Rule (cancel contracts)
8655 Transit Road
East Amherst, NY 14051 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (716) 625-8073(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We (My husband and I) purchased a new furnace and A/C unit less than two weeks ago and already we have to call the company twice for service. The first time they showed up, they indicated it was a lack of refrigerant when it was installed and it was an easy fix. Two days later when it was warm outside, we experienced the same problem and when we called them back they indicated the a/c unit "froze" and that they called and told us the next day following the first service call. They never called and left me a message. We said "why didn't you follow-up with us." Now they say there is nothing they can for the a/c unit at all and that it is our problem for our lodging. We said why not get us a new unit. They said no. We said why not get us a temporary unit until you replace this unit. They said no. We said we have forced to go to a hotel and you will have to pay for it. They said no. It is 90 degrees out and we have two small children (one ill) and we are forced to go to a hotel to find a cool place. We called multiple times after that conversation and they have been non responsive. I am worried about the furnace as well given this level of service. We paid a lot of money.
Desired Settlement: We have lost complete faith in their handling. We want a new a/c unit immediately, have a third party inspect the furnace to seek if it needs replacement and if so, replace it, plus the cost of hotel lodging until the a/c unit is operational and other incidentals during this time. Reduction in the overall invoice as well and greater warranties and representations with the new replacement unit for both the furnace and a/c unit in light of this issue.
Business Response: BBB spoke to Gary at business and the following was relayed: We are currently working with the consumer toward a resolution.
Read Complaint Details
Complaint: 10/6/14 I called for furnace service regarding no heat, they had installed it 7 years ago and serviced it over the years. Communication issue : I called at 6:30 am and spoke to their service my wife did it on line, service man responded and said he would call her once he was in the office, she called the office after 9am and the service guy stated he has not been on calls yet but can come 10-12. **** arrived and quoted $1,057.43 for a combustion blower. Stated he would get part / have lunch and return by 2:30. I had to leave work and cover since my wife was leaving for work. As I was driving home **** called and stated he could not get the part till the next day. I arrived home and saw the invoice. Called the company and complained about the cost since the entire furnace was$3000 . A nice guy called and lowered it to $800. ( reduction of $257.00) and stated they could be their in a hour with the part. Nice service man arrived - installed in less than 20 minutes.
Desired Settlement: I found out from another company that the blowers wholesale are 250 or less. So 20 minutes= $550???? I am complaining for others that may be being hit with$1000 . This is so wrong.unethical practice Wives, elderly, may not know or question the cost. Even at $800 it is high
Business Response: I would like to express my apologies that you were unsatisfied with our company. We always strive to give our customers the very best products and services In reading your letter to the Better Business Bureau I understand that you feel you overpaid for the repair to your furnace. You may be correct that the cost of the blower motor is $250. When our Comfort Technician, a true Service Professional, arrives at your home, it takes many important decisions and costs to get our vehicle and materials on site to complete the job to your satisfaction even if it means losing profit as we did by lowering our price. The initial technician had to do a complete diagnostics check of your furnace to troubleshoot any immediate repairs to ensure thoroughness. This initial process did take 90 minutes. The technician was told by the supply house they were out of stock. After locating the OEM motor outside of our local wholesale office where it was in fact out of stock, we did pull a technician to travel, pick up and install to get your furnace running again quickly so you and your family would be comfortable. The installation part of the motor did take fifteen minutes. Belknap is an ethical company that has been in business for over 45 years. We believe in explaining all of our services to our customers then we quote a price and have our customers agree to the price even initial that pricing was quoted before any work is done. This is the same process that we went through with you and your wife when **** and ******* came out to your home. When you called me, the service manager, I lowered the price believing that you had had regular maintenance done on the unit. In reviewing my records I see that the only maintenance that was done was a year after you purchased the unit when we performed a complementary maintenance check. A seven-year-old unit that has not been regularly maintained takes more work than a regularly maintained unit. I hope that you can see that by the time I pay my employees their wages, as well as all of my overhead and pay for the parts, I am not making as much of a profit as you claim in your letter. Belknap strives to provide excellent customer service and excellent customer satisfaction. We are sorry that you did not find this to be true. I hope that this letter explains some of the background to you and helps you better understand where we are coming from. We would love to be able to do business with you in the future Copies of invoices attached.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They did not call me to discuss my concern. Three strikes. I appreciate the written apology but thier points do not address all my concerns regarding unjust pricing specifically a written quote Missing explanation of the parts cost, service, service call. For all to understand specifically the elderly and un educated consumer. The invoices they attached were not the ones that were used, the ones used are ***** $1057.43 and ***** $801.49 Neither invoice stated any other work that was done or preventive maintenance updated . What's interesting is that the 2008 PM invoice had a checklist of all that was checked and measured But both the ***** and ***** had only furnace model and observation of the main issue no indication anything was checked or calibrated. I told my wife what was wrong with it before we called for service so it can't be that hard to diagnose. Fan motor hot - not running.- needs new one. Invoice i paid ***** $801.49 . His statement of the part being $250.00 , 90 minutes for diagnosis and 30 (install of part) =120 minutes divided by the remaining $ 550.00 would be 275.00 per hour. No further work was done. Cost of service time Way out of line for putting in a replacement part. I want this posted on the BBB site as not resolved. Consumer alert issue of service call / repair charges high
Business Response: Business did provide BBB with copies of the actual invoices for customer. See attached.
Customer Reviews Summary