BBB Accredited Business since
Phone: (518) 882-1041 Fax: (518) 882-1045 6255 Jockey Street, Middle Grove, NY 12850
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This business offers kerosene, diesel, home heating oil, and on-road & off-road diesel.
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A BBB Accredited Business since
BBB has determined that Keehan Fuels Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Keehan Fuels Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
U.S. Department of Transportation
400 7th Street, SW, Washington DC 20590
Fax Number: 617-494-2783
Type of Entity
Business ManagementMs. Amy L. Keehan, Vice President Mr. Kevin W. Keehan, President
DIESEL FUEL OILS - FUEL KEROSENE
6255 Jockey Street
Middle Grove, NY 12850 (518) 882-1041 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: After inquiring by phone call on or about 2/9, and being told truck had been in our area during that wk, I said there was no rush & I would wait until next week to call back. To my surprize, fuel truck from company listed above appeared in driveway, Kevin said he was again in the area and thought to stop. Before my initial phone call, I measured tank with pole and Ruler read 12 1/2". Spoke to my husband so we decided to take 100 gallons. After delivery & check, I decided to check tank to assess amount for the remaining winter. I found and increase of 12" totalling my tank measurement to 2'but it did not seem 100 gals. would account for this measure. Upon looking at my delivery receipt, I didn't find a metered delivery reading but a handwritten amount only. All such deliveries verify the amount delivered and all previous deliveries had such. So I am questioning this delviery as inadequate based on consultation.
Desired Settlement: An additional 20 gallons of kerosene.
Business Response: Response taken by phone: Not sure why they are complaining, I haven't done anything wrong and I didn't short them. After I delivered their fuel, after 3 days they went out to measure it and said it was 20 gallons short, the meters are calibrated and sealed by the county even offered to go above and beyond that. I also told them that they could have used those gallons with the 3 days with it being cold. I'm not going to give anything else. I have even had to stop them from complaining against other fuel suppliers.
Better Business Bureau:
Business Response: Response taken by phone: We are sorry the consumer feels this is not accurate. According to our records, we delivered the amount of fuel that she was billed for. We have to keep track of all the fuel we deliver