BBB Business Review

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Description

This business offers energy services, heating oil, and propane for residential and commercial customers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Plus Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Plus Energy Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 85 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 24
Delivery Issues 16
Guarantee/Warranty Issues 0
Problems with Product/Service 42
Total Closed Complaints 85

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Superior Plus Energy Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: April 01, 1973 Business started: 01/01/1922 in NY Business incorporated 09/26/1949 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Environmental Conservation
625 Broadway, Albany NY 12233
http://www.dec.ny.gov
Phone Number: 518-402-8748

US Department of Transportation
Leo O'Brien Federal Office Building Room 952, Albany NY 12207
Phone Number: (518) 431-4145

Type of Entity

Corporation

Business Management
Mr. Keith Wrisley, President Ms. Debbie Piperni, Executive Assistant Ms. Karen Willand, Director of Marketing
Contact Information
Customer Contact: Ms. Debbie Piperni, Executive Assistant
Principal: Mr. Keith Wrisley, President
Business Category

ENERGY SERVICE COMPANIES GAS - PROPANE OILS - FUEL HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR

Alternate Business Names
Burn Well Gas Griffith Energy Montour Oil Service Company
Industry Tips
Choosing Energy Service Providers/Utility Company
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.