BBB Accredited Business since
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This business offers electronic equipment supplies, sales, service and repairs.
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A BBB Accredited Business since
BBB has determined that My Digital Discount.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for My Digital Discount.Com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
ELECTRONIC EQUIPMENT & SUPPLIES - DEALERS ELECTRONIC EQUIPMENT & SUPPLIERS - SERVICE & REPAIR
Industry TipsInternet Shopping
64 SW 9th Street
Oswego, NY 13126 Directions
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Additional Phone Numbers
- (866) 217-1800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 64GB SSD from MyDigitalSSD. My company works with private data. In this case we put encryption keys to private software owned by other companies. A few days later the hard drive went dead. This is an awkward situation for us since if we RMA the hard drive we risk leaking keys to software which is not owned by us. After some research I discovered the company is aware of the firmware issues. Despite being aware of these issues the company continues to ship faulty hardware to consumers.I spoke with Sales and Chef Tech from MyDigitalSSD. They suggested I return the drive to be fixed or purchase a new drive at 27.6% off. I am not happy with these solution as MyDigitalSSD has acknowledged shipping faulty products and are insensitive to private information on their products. I expect someone in this industry to provide better coverage for situations like this. Either by issuing a full refund, replacing the drive, or having a contract which protects our private data. However Sales informed me that "[You] are asking for a level of support reserved for large corporate clients who pay much more for products while you are paying consumer level pricing."I have documentation of the exchange. I hope MyDigitalSSD will realize there is space to manage these situations and improve their customer service department.
Desired Settlement: I want a full refund.
To whom it may concern; As stated by the customer, we have been in contact. Both myself and the company president. Most of what the customer has stated was true, all except for accusing us of knowing about the firmware issue and still shipping them with this defect. That is entirely false. After we were made aware of the rare defect, not a single drive was sent with that firmware, all were updated before shipping. 1 in every 100 drives has this defect, and as soon as we were made aware of it, we immediately release a firmware update and hosted the firmware release on our site with a full tutorial on how to perform it along with a press release. (There was also talk of sending an email blast to all the customers on record notifying the customers of the update, but ****** does not provide us with actual emails and does not allow us to provide links.) That being said, in the many correspondences we've had with the customer, we have offered several solutions, most of which go above and beyond the duty of a customer service representative. We were immediately made aware of the sensitive information on the drive and I came up with the idea of having the customer draw a contract for us and the manufacturer to sign assuring that the information would remain safe. Almost at the same time the president of MyDigitalSSD offered to sell the customer a second drive at cost, $40, $20 cheaper than the original price of the drive. The customer declined and insisted that the we just send him a new drive for free. Eventually he tried to bargain and told us he would accept a new drive for $20, but considering this was a 1 time customer, not a trusted OEM purchaser, we decided that $40 for a new drive was fair, especially considering he is keeping the drive that could easily be fixed. I did not bring this up to the customer because I'm not looking to insult anyone, but this customer could also be using this as a deception to get another drive for free, we have no proof his drive was one of the 1 out of every 100.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Business Response: It is our policy to fix, replace. or send a full refund (once we have received the item back) on any defective device at no cost to our customers we will even cover return shipping. We stand behind this very liberal policy. I understand this customer has valuable sensitive data on this piece of equipment and we offered to sell him a new drive at cost because of his situation. We feel this is more than fair. Regarding the customers comments asking why we have not asked for proof that the part has failed. This is very simple we trust our customers and do not feel he would be wasting his own time with this situation if it were not true. Sincerely, **** ****** ********************* ****