BBB Accredited Business since
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This business offers furniture upholstery, custom window treatments, German exterior shutters and color consulting.
A BBB Accredited Business since
BBB has determined that Judi Laird Draperies, Upholstery & Color Consultant meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Judi Laird Draperies, Upholstery & Color Consultant include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
NYS Education Dept Office of Professions
Education Building, Albany NY 12234
Phone Number: (518) 474-3817
Type of Entity
Business ManagementMs. Judi Laird, Owner
DRAPERIES & CURTAINS - RETAIL & CUSTOM VENETIAN BLINDS - DEALERS WINDOW SHADES WINDOWS COLOR CONSULTANTS INTERIOR DECORATORS & DESIGNERS WINDOWS - INSTALLATION & SERVICE
Alternate Business NamesJudi Laird Deutsch Decor Judi Laird Interiors Laird Interiors Laird, Judi Interiors
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Window Condensation
2497 Route 20 A
Varysburg, NY 14167 Directions
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Additional Phone Numbers
- (716) 913-3436(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Seven months after placing a $2059.56 deposit for upholstery work (Feb 13, 2013 credit card plus $20 cash to cover fabric sample book loan), and ten weeks after the first of two pieces was picked up; I visited the workshop on Sept 20, 2013 to check on progress of work. I had originally been advised the work would be completed in the spring; and later advised it would be completed during the summer. During a discussion on Aug 15, 2013, I had been advised the work was taking longer than anticipated due to the need to re-glue portions of the frame; but the first piece would be completed in two weeks. This turned out to be untrue - as the total extent of work complete was the removal of one arm end cap. I subsequently picked up the piece on Friday Sept 20, 2013; and requested a return of my deposit. I was advised the fabric obtained to perform the work was being returned to the supplier; and that I would receive a refund after that. On Oct 1, 2013, I sent a certified letter confirming this. **** called upon receiving the letter, and advised she would return $1000 when she received a refund for the material; and would then repay an additional $300 per week after that. On Oct 16, **** claimed that she had not yet received the refund from the supplier. On Oct 19, **** called and advised she now expected to get the first portion of the refund out this week; but it would only be $300 -$400. To date, I have not received any portion of my deposit for work that was not even started after seven months. To date, I have not received any portion of my deposit back.
Desired Settlement: I would like a total refund of my deposit now.
The consumer did not have the patience to wait for the work to be completed, he wanted it done before my other customers and did not wish to wait any longer. He picked up the sofa and told me to return the fabric and he wanted his money back. I could not send him the full refund at once. I needed to wait for the fabric refund. I sent him $1000 on 10/29/13 ck #1628. Then I sent $500.00 on 11/17/13 #1639. I still owe him $559.56 and I wrote him a letter advising him I will send as soon as I have it. Hopefully within the next couple weeks he will have his refund.
Business Response: Good Morning *, I just received your email. I have given *** ****** no stress. He came here and helped him load his furniture. I sent him a check for $1,000.00 as soon as I could, this week I mailed him $500.00 more and I will mail the final $529.00 as soon as I have it. I work alone, do the Reupholstery, rebuild and redesign furniture, custom draperies, Color consultations, go to school, teach furniture upholstery, do Color Consultations, write special articles for the local newspaper. Last year I was injured and could not work on the furniture. I had a big backlog. I work 7 days a week, 'round the clock because I greatly enjoy what I do. After 42 years in business I have a reputation and I take no shortcuts to speed work up. I hate computers, used to be a programer 43 years ago and spend as little time on the computer as possible. I cant do upholstery work and sew draperies on the computer. I work by telephone and US Mail. My work is all custom and face to face with my customer or on the phone. I have been very polite to *** ******. I am sorry he can't understand good work as mine takes time and I am doing all I can to get caught up after my accident. Respectfully, *