BBB Accredited Business since
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This company offers custom solid wood doors.
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A BBB Accredited Business since
BBB has determined that YesterYear's Vintage Doors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for YesterYear's Vintage Doors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Howard Demick, President
DOORS SCREENS - DOOR & WINDOW STORM WINDOWS & DOORS
Industry TipsHome Improvement Contracts -- NYS Law Home Improvements
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Additional Phone Numbers
- (315) 324-5400(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: What a mistake to use this company. They had our mortise lock in hand and yet managed to drill a hole too small for the lock to fit. I called and *, the head of the company told me that it couldn't be possible that they made such a mistake. He went and talked to the guy who built it who informaed him that he never even tried to put the lock into the door. Brilliant. * then refused to find someone to fix the problem and refused to take the door back. He offerred us $75 (what we paid for the hols to be drilled originally. I had 4 master craftsmen and locksmiths come out and finally found someone who was willing to fix the problem by hand. All four said it was a major mistake and needed to be fixed by machine, yet * at Vintage doors said it should take 15 minutes with a chizzle. He was horribly rude as was a woman named * who said that "these things rarely happen, but when they do, it's good they happen to people like me." Worst customer service ever. They make a nice door, but God help you should they make a mistake because you aren't getting any help from them.
Desired Settlement: t cost us $255 to have their error taken care of and we think they should pay an additional $80 to reimburse us for the cost of their error.
Business Response: When the initial problem came up about the mortise prep being a bit narrow, I stated to Mrs. * that it could be shaved out with a sharp chisel in approximately 15-20 minutes so that the mortise box for the door handle would slide into the hole. The door was not compromised when the pocket was cut, merely not cut quite enough (approx. 1/8" too narrow). We did admit that care was not taken to assure that the mechanism would fit properly, and for this we agreed to reimburse Mrs. * the cost of preparing the pocket of $75.00. We felt that there was still a value associated with the work that was done because someone would have had to make this pocket from scratch anyway when installing the handleset regardless. I spoke with a gentleman that morning and he stated to me that he was capable of doing the work necessary because he was familiar with this process. Mrs. * agreed to accept an additional $100.00 to go towards this additional work to be done(15-20minutes by her craftsman) which we suggested. So now we cut her mortise pocket in her door for absolutely no cost, and gave her an additional $100.00 which brought the reimbursement to $175.00 and now she wants an additional $80.00 or she is going to call the BBB . YesterYears Doors has been very fair with Mrs *, but she seems to want our company to pay for the complete install of her door handleset in the process which we explain to all of our customers we do not do and she did not contract us to perform or pay for. We are sorry that she has resorted to threatening our company for more funds. She did by the way submit a hand written bill from one of her craftsman that did not even have a business heading on it, just an individuals name and NO SALES TAX for his service! The BBB should look into this also. We have a complete email correspondence that we will happily forward to the BBB that will verify our position at this point.
I have reviewed the response made by the business in reference to complaint ID *, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Business Response: I'm sorry that Mrs. * feels this way. A lock prep is a square pocket cut in the edge of the door to insert the mortise lock box into. We admitted to "Not Cutting This Wide Enough" and reimbursed her the $75.00 fee that we associate with the prep. We also sent an additional $100.00 as a good will gesture to put towards the final modification. I think that her master craftsman is and has taken advantage of Mrs *, but we did not hire them to install the lockset. We will not respond to this complaint further as we feel that Mrs. * is using this BBB service to extort further funds from our business by "Bad Press". She simply does not know what a "Prep" is vs. an "Install". I am also a "Master Craftsman" and understand fully what is trying to be accomplished here by this client.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.