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YesterYear's Vintage Doors

Phone: (800) 787-2001 Fax: (315) 324-6531 View Additional Phone Numbers 66 S Main St, Hammond, NY 13646 http://www.vintagedoors.com

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Description

This company offers custom solid wood doors.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that YesterYear's Vintage Doors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for YesterYear's Vintage Doors include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on YesterYear's Vintage Doors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 22, 2006 Business started: 01/01/1990 in NY Business started locally: 01/01/1990 Business incorporated: 08/30/2004 in NY
Type of Entity

Corporation

Business Management
Mr. Howard Demick, President
Contact Information
Principal: Mr. Howard Demick, President
Business Category

DOORS SCREENS - DOOR & WINDOW STORM WINDOWS & DOORS

Industry Tips
Home Improvement Contracts -- NYS Law Home Improvements

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Types of Complaints Handled by BBB

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  • Billing or Collection
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  • Guarantee or Warranty

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Additional Phone Numbers

  • (315) 324-5400(Phone)
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Complaint Detail(s)

2/14/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: What a mistake to use this company. They had our mortise lock in hand and yet managed to drill a hole too small for the lock to fit. I called and *, the head of the company told me that it couldn't be possible that they made such a mistake. He went and talked to the guy who built it who informaed him that he never even tried to put the lock into the door. Brilliant. * then refused to find someone to fix the problem and refused to take the door back. He offerred us $75 (what we paid for the hols to be drilled originally. I had 4 master craftsmen and locksmiths come out and finally found someone who was willing to fix the problem by hand. All four said it was a major mistake and needed to be fixed by machine, yet * at Vintage doors said it should take 15 minutes with a chizzle. He was horribly rude as was a woman named * who said that "these things rarely happen, but when they do, it's good they happen to people like me." Worst customer service ever. They make a nice door, but God help you should they make a mistake because you aren't getting any help from them.

Desired Settlement: t cost us $255 to have their error taken care of and we think they should pay an additional $80 to reimburse us for the cost of their error.

Business Response:     When the initial problem came up about the mortise prep being a bit narrow, I stated to Mrs. * that it could be shaved out with a sharp chisel in approximately 15-20 minutes so that the mortise box for the door handle would slide into the hole. The door was not compromised when the pocket was cut, merely not cut quite enough (approx. 1/8" too narrow). We did admit that care was not taken to assure that the mechanism would fit properly, and for this we agreed to reimburse Mrs. * the cost of preparing the pocket of $75.00. We felt that there was still a value associated with the work that was done because someone would have had to make this pocket from scratch anyway when installing the handleset regardless. I spoke with a gentleman that morning and he stated to me that he was capable of doing the work necessary because he was familiar with this process. Mrs. * agreed to accept an additional $100.00 to go towards this additional work to be done(15-20minutes by her craftsman) which we suggested. So now we cut her mortise pocket in her door for absolutely no cost, and gave her an additional $100.00 which brought the reimbursement to $175.00 and now she wants an additional $80.00 or she is going to call the BBB . YesterYears Doors has been very fair with Mrs *, but she seems to want our company to pay for the complete install of her door handleset in the process which we explain to all of our customers we do not do and she did not contract us to perform or pay for. We are sorry that she has resorted to threatening our company for more funds. She did by the way submit a hand written bill from one of her craftsman that did not even have a business heading on it, just an individuals name and NO SALES TAX for his service! The BBB should look into this also. We have a complete email correspondence that we will happily forward to the BBB that will verify our position at this point.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

All four of the master craftsmen who came out to see the door said that it wasn't a simple matter of chiseling the corners of the pocket and that it was clearly incorrectly cut. Even * at vintage doors spoke with the man who cut the pocket and he admitted that he never even tried to insert the mortise lock into the door (which one would think someone would do to make sure it fit). I had the lock sent to vintage doors specifically to avoid this type of disaster and * admitted to me in our first conversation that the man didn't even try to put the lock in the door and also admitted that it should have been shipped with the lock in the door. It took a lock smith 3 hours to fix the mistake. It actually cost more money to fix their mistake than it would have cost to have a proper hole cut on site. At no point did I agree that it looked like a 15 minute job. I am not asking them to pay for the complete installation of the door, simply to pay for what it cost me to fix their mistake ($255), thus an additional $80 on top of the amount they have already given. I had to pay more money because of their error than I would have if I had someone cut the correct pocket the first time around. I have 2 master carpenters and 2 professional locksmiths who would testify to this. I also don't think it is unheard of to have a hand written invoice for work done on site.  Regards, * *    

Business Response:     I'm sorry that Mrs. * feels this way. A lock prep is a square pocket cut in the edge of the door to insert the mortise lock box into. We admitted to "Not Cutting This Wide Enough" and reimbursed her the $75.00 fee that we associate with the prep. We also sent an additional $100.00 as a good will gesture to put towards the final modification. I think that her master craftsman is and has taken advantage of Mrs *, but we did not hire them to install the lockset. We will not respond to this complaint further as we feel that Mrs. * is using this BBB service to extort further funds from our business by "Bad Press". She simply does not know what a "Prep" is vs. an "Install". I am also a "Master Craftsman" and understand fully what is trying to be accomplished here by this client.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.