BBB Business Review

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BBB Accredited Business since

High Peaks Dental Professional Partnership

Additional Locations

Phone: (518) 563-8623 View Additional Phone Numbers 675 Route 3, Suite 201 , Plattsburgh, NY 12901 http://www.highpeaksdental.com


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Description

This business offers full-service general family dentistry, including: sedation, cosmetic, preventive and restorative work, veneers, composite fillings, root canals, teeth whitening, crowns, periodontal therapy, inlays / onlays, dentures, and partials. They also offer oral surgery, implants, bonding, bridges, extractions, CEREC (one-visit crown), digital X-rays, Invisalign, lasers, and LANAP (laser gum therapy).


BBB Accreditation

A BBB Accredited Business since

BBB has determined that High Peaks Dental Professional Partnership meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for High Peaks Dental Professional Partnership include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on High Peaks Dental Professional Partnership
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 18, 2011 Business started: 01/01/1980 in NY Business started locally: 01/01/1980
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Education Dept Office of Professions
Education Building, Albany NY 12234
http://www.op.nysed.gov/opsearches
Phone Number: (518) 474-3817

Type of Entity

Partnership

Business Management
Dr. William P Caldon D.M.D., Owner Mrs. Peggy Cartier, Assistant Manager Dr. Michael O'Connor, Partner
Contact Information
Customer Contact: Mrs. Peggy Cartier, Assistant Manager
Business Category

DENTISTS DENTIST - PERIODONTIST DENTIST - DENTAL IMPLANTS DENTISTRY - CHILDREN DENTISTRY - COSMETIC X-RAY LABS - MEDICAL & DENTAL DENTIST - SEDATION

Method(s) of Payment
Cash, Check, Money Order, VISA, Master Card, American Express, Discover, most flex cards, Care Credit. We offer Financing.
Alternate Business Names
High Peaks Dental
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.