BBB Business Review

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BBB Accredited Business since

Vector Marketing Corporation

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Phone: (800) 828-0448 Fax: (716) 790-7055 1116 East State Street, Olean, NY 14760 View Additional Web Addresses

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This company manufactures and markets Cutco Cutlery. Vector Marketing Corporation sells its products via independent contractors who sell Cutco Cutlery on a direct sales basis through personal appointments. The company recruits independent contractors by placing advertisements in local college newspapers and websites. Independent contractors for Vector Marketing attend an unpaid seminar and are loaned a sample kit at no charge for as long as they are actively showing the product. The company offers a pay structure that combines guaranteed pay with an incentive commission program. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vector Marketing Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vector Marketing Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 112 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

112 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 14
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 61
Total Closed Complaints 112

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Vector Marketing Corporation
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: August 01, 1984 Business started: 03/14/1948 in NY Business started locally: 03/14/1948 Business incorporated 10/11/1989 in NY
Type of Entity


Contact Information
Principal: Mr. Jeff Hardy, National Service Manager
Business Category


Alternate Business Names
Cutco Cutco Corporation Cutco Cutlery Corporation KA-BAR Knives, Inc. Summer Break Work Vector Marketing Work For Students
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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.