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BBB Accredited Business since

Payment Processing Consultants, Inc.

Phone: (585) 249-0110 Fax: (585) 249-0115 View Additional Phone Numbers 67 Monroe Avenue, Pittsford, NY 14534 http://www.ppcsales.com

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Description

This company offers merchant services, including: 

- Credit  / debit card processing equipment
- Virtual terminal
- Electronic commerce services
- Gift card programs
- Customer loyalty programs
- Credit / debit card processing services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Payment Processing Consultants, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Payment Processing Consultants, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Payment Processing Consultants, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 22, 1999 Business started: 09/29/1998 in NY Business started locally: 09/29/1998 Business incorporated: 09/29/1998 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State-NY-Division of Licensing Services
Albany NY
http://www.dos.state.ny.us/licensing
Phone Number: (212) 417-5747
licensing@dos.state.ny.us

Type of Entity

Corporation

Business Management
Mr. Michael F. DiNardo, President
Contact Information
Principal: Mr. Michael F. DiNardo, President
Business Category

CREDIT CARD PROCESSING SERVICE DISPLAY DESIGNERS & PRODUCERS INTERNET SERVICES TELEMARKETING SERVICES WEB DESIGN ELECTRONIC MAIL SERVICE TELEPHONE COMMUNICATIONS DATA COMMUNICATIONS EQUIPMENT & SYSTEMS

Alternate Business Names
PPC
Industry Tips
Developing a website Internet Domain Name Registration

Additional Locations

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (585) 473-9861(Phone)
  • (888) 282-5384(Phone)
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Complaint Detail(s)

3/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We signed into what we thought was a month to month lease with the option to buy the credit card payment processing equipment. We were misled to believe we could cancell at anytime with no penalty or long term commitment. The salesman we talked to understood we were a seasonal business as well as a start up business and we were not sure if our card sales would even be worth maintaining the service. He assured us they were the perfect fit for us and even discuraged us from signing a lease with another company. Upon our season ending we reviewed our credit card sales and came to the conclusion the service was not a good fit for us. We then attempted to put the account into seasonal status for further review only to find out the paperwork we signed was a non-cancelable lease that was implemented for 48 months and was not eligable for cancelation. We then attempted to contact the salesman and we were met with a less than helpful individual claiming he explained everything to us. There were three business owners present at the time of the signing and not one can recall a word about a non-cancelable lease. All the paperwork looks the same(color, size and layout) and in his presentation was crossing out items on these sheets and talking as though it was a simple process that he took care of all the long term commitments. In our opinion the non-cancellable lease was covered at the time of presentation and we were led to believe this paper was part of the processing agreement that looks identical the this lease agreement. Sections were crossed out and initialed by him as well. We were confident he was doing what was in our best interest at the time. We were wrong.

Desired Settlement: We would like his company to stand by his presentation and remove the obligation of this long term contract with the leasing company . We are willing to pay any and all fees owed to this date and will seek no further action if they are willing to do so.

Business Response:

January 21, 2013

Payment Processing Consultants, Inc. has reviewed BBB Complaint (ID *******) submitted on January 16, 2013 and strongly disagrees with the Complaint and all of the Claims.

Attached is a signed copy of the Lease Agreement which clearly identifies that it is Non-Cancellable. Further, after the agreement is signed by all parties, a copy is left with the Merchant for their records and review. This clearly negates the claim by the Merchant that "the non-cancellable lease was covered at the time of presentation". The Lease Agreement is also very clear that it is not "a month to month lease" and does not say that it "could be cancelled at anytime with no penalty or long term commitment".

The second page of the attached is a signed statement from the Salesperson in question, *********** *****. As you can see, he also strongly disagrees with any and all claims against Payment Processing Consultants, Inc..

In summary, I strongly deny any and all claims of deceit and feel that this is not a valid complaint against Payment Processing Consultants, Inc.. Therefore, I feel that it should be removed from our BBB file.

Please feel free to contact me with any questions by email or at ###-###-####.

Sincerely,

**** *******
President

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Hi ********,

Here is the info you requested. As you can see the consulting firms contract has all the termination fee's crossed out with ************* initials next to them. there are so many things crossed off you can see how this can be mis-leading. Not to mention all the sheets are the same color and even the page numbers imply the non-cancellable lease is the fourth page of the consulting contract. Thanks again for your help. 

Business Response:

********,

 I've read Mr. ********* response to the evidence I've shown of the agreement he entered into with us, and his new accusations in regards to my company's business practices and his second personal attack on my Vice President of Sales, ***** *****.  Again, I agree to cancel Mr. ********* processing account with our company with no penalty to him, as is clearly stated on the third page of the agreement he signed with us.  I am also attaching the actual Page 4 of the agreement that Mr. ******* signed but neglected to include in his email to you.  He instead inserted the first page of his lease agreement in it's place.

I would point out that not only does the Non-Cancellable Lease agreement that Mr. ******* signed separately from the processing application follow a different format, but it utilizes a different size and style of font than our processing agreement, and has a header and footer that includes the term 'NON-CANCELLABLE LEASE' in bold, capital letters.  You will note that we also waived his first and last months' payments.

As a solution, I am offering to honor our agreement with Mr. ******* and cancel his account with no early termination fee.  In addition, Mr. ******* is free to resell his equipment to another business and contact the leasing company to inquire about a buyout amount. 

Thank you,

**** *******

President/Founder

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Payment Processing Consultants Inc. has concluded through **** *******, who is a third party to a sales presentation he was not present at or a party to, that his Vice President of sales has impecable integrety that no one should question because he has 15 yrs in the business. Well as anyone who watches the news can tell you even the companies that claim to be above scrutiny have proven otherwise. Although I can appreciate his willingness to stand behind his trusted employee, everyone makes mistakes. Starting with the response he gave to my last complaint. He keeps using the words "OUR" contract and "US" and "WE". These words should be used carefully because of the services his company sells. That gives you an Idea of how the sale was presented to us. We believed the processing and equipment was to be handled by "HIS" company and could be cancelled and the equipment returned if we found it was not a good fit for us. *********** ***** "KNEW" we were looking for a non-binding short term trial credit card service that we could use as a test run for future credit card sales. Why in the world would we intentionally sign a contract that bound us to there service for four years. It absolutly makes no sense. The bottom line is his company wants to make money, I understand that. At the same time it should not be at the expense of *********** ******* customers that trusted in him to make the right decision for "OUR" business. The only resolution to this matter at this point is a full buyout of our lease agreement and cancellation of any and all ties to this processing company.

Regards,

**** *******

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.