This business is not BBB accredited.

Better Builders & Remodelers LLC

Phone: (518) 374-9517 1607 Rugby Road, Schenectady, NY 12309


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers general contracting including; new builds, roofing, siding, windows/doors, additions, kitchen/bath remodeling, flooring and drywall services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Better Builders & Remodelers LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Better Builders & Remodelers LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 2004 Business started: 01/01/1999 in NY Business started locally: 01/01/1999 Business incorporated 03/02/2010 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel S. Kardos, Owner/President
Contact Information
Principal: Mr. Daniel S. Kardos, Owner/President
Business Category

CONTRACTORS - GENERAL CONTRACTOR - REMODEL & REPAIR DRYWALL CONTRACTORS HOME BUILDERS ROOFING CONTRACTORS SIDING CONTRACTORS CONSTRUCTION & REMODELING SERVICES BATHROOM REMODELING REMODELING SERVICES DOORS STORM WINDOWS & DOORS CONTRACTORS - FLOORING KITCHEN & BATH - DESIGN & REMODELING KITCHEN REMODELING

Industry Tips
Home Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Recognizing Home Improvement Scams Roof - Ice & Snow Removal Roofing - Repair & Installation Three Day Cooling-Off Rule (cancel contracts)

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1607 Rugby Road

    Schenectady, NY 12309

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Repairs to the residence were never completed by the owner of the business. There was a verbal agreement for the owner to come over and complete the repairs. Since house has been "finished" there are several issues are that are now coming up. Poor craftsmanship and quality of the work provided

Desired Settlement: Would like the repairs to be completed and the house to be finished.

Business Response: BBB spoke to business and the following was relayed: This job was bad right from the start. It was an insurance job. The homeowner wanted a new house built from insurance co. Insurance company said no and homeowner was unhappy about that decision. I have all the pictures from the insurance company. There is $12-14K dollars that was never paid that the insurance will not cover because there was prior damage before the tree came down. I was expecting to be paid by the owner. He says they do not have any money and the homeowner wants a letter signed to keep from paying the business. When final check was received, that is when they mentioned something about basement.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not asking for a new house. There were fixes that needed to be done from you that you promised after the project was "finished". Now as for the basement the ceiling that was replaced by your team was never finished being painted and now in the living the tape job that was done is all cracked and the paint is peeling off the walls. I'm not asking for much in this situation I just wanted to project done. I asked you to fix my home because someone had said you were good and you wanted to take it on. If you didn't want to deal with an insurance claim you should have denied it. I'm not asking for a new house or for you to even replace anything just want the house to be finished.  Regards, ***** ************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Better Builders & Remodelers LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)