BBB Accredited Business since
Phone: (585) 697-0649 Fax: (585) 697-0665 View Additional Phone Numbers 740 Driving Park Ave, Suite A2, Rochester, NY 14613
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This company offers Full Service for Computer Information Systems.
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A BBB Accredited Business since
BBB has determined that CCPlus, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CCPlus, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tom Teahan, Sales Manager Mr. Steven White, Operations Manager
COMPUTERS - DEALERS COMPUTERS - SUPPLIES & PARTS COMPUTERS SOFTWARE & SERVICES COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS COMPUTERS - CABLE & INSTALLATION COMPUTERS - DISASTER RECOVERY COMPUTERS - NETWORKS COMPUTERS - RENT & LEASE COMPUTERS - ROOMS - INSTALLATION & EQUIPMENT COMPUTERS - SERVICE & REPAIR COMPUTERS - SYS DESIGNERS & CONSULT COMPUTERS - TRAINING INTERNET SERVICES WEB DESIGN COMPUTERS - NETWORK SECURITY COMPUTERS - SECURITY EQUIP & SYSTEMS COMPUTER CONSULTANT
Alternate Business NamesCC Plus Our Computer Guy, Inc.
Industry TipsDeveloping a website Internet Domain Name Registration
266 Elmwood Ave, Suite #188
Buffalo, NY 14222 (716) 882-0328 (716) 529-0509 Directions
286 Genesee St.
Auburn, NY 13021 (315) 258-8330 Directions
5905 East Taft Road
Syracuse, NY 13212 (315) 458-8877 Directions
740 Driving Park Ave, Suite A2
Rochester, NY 14613 (866) 624-8750 (585) 697-0649 Directions
911 Central Ave, Suite #326
Albany, NY 12206 (518) 482-2480 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (866) 624-8750(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: An unreasonable, excessive delay in completing the repair. An improper, unsuccessful repair. The problem was a malfunction in the * * software program. They had trouble determining the cause, and kept the laptop for an inordinately long time. After many phone calls to check on their progress and two or three trips to their office, they said the problem was with a loose chip. I am not a technical person, but have been informed by other computer repair services that the problems with * * could not be attributed to hardware. The repair was supposedly done in July 2012. After paying a total of $362.93 to CCPlus, I set the laptop aside and continued using my backup laptop. I resumed using the "repaired" laptop yesterday. The exact same problem that CCPlus supposedly fixed is still there. I called ahead and went to their office today to have them stand behind their work and fix the laptop correctly. They flatly refused to look at it without more money up front, and implied that I was lying about the circumstances. Now I understand why they don't have a BBB Rating. They are rude, dishonest, and incompetent. Avoid them!
Desired Settlement: Refund my payments. They are not competent to fix it.
Mr. * came to our office in July 2012, asking us to address an issue he was having with his * * documents. He stated: "I am an author working on a book. I have each 'page' of my book saved as a separate document. However, when I save the changes I made to a page, I receive a pop-up message that is becoming very inconvenient to me, as it occurs for each page I attempt to close."In a typed letter he also requested the following items be addressed:
Please feel free to contact me at any time to discuss this issue further.
I have reviewed the response made by the business in reference to complaint ID *, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|12/1/2011||Problems with Product/Service|