BBB Accredited Business since

Spag's Espresso

Phone: (518) 409-0998 *, Clifton Park, NY 12065

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This business offers imported espresso machines, coffee machines, coffee, grinders and related accessories and utensils.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spag's Espresso meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spag's Espresso include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Spag's Espresso
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 29, 2012 Business started: 01/01/2004 in NY Business incorporated 11/15/2010 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lillian Spagnola, CEO/Owner Mr. Jason J. Novoa, Assistant
Contact Information
Customer Contact: Mr. Jason J. Novoa, Assistant
Principal: Ms. Lillian Spagnola, CEO/Owner
Business Category


Products & Services

Spag's Espresso sells the following brand(s): All Manufactured Parts and Service, Baratza, Bodum, Cafelat, Cimbali, Compak, EP, Espresso Coffee, Espro, Izzo, La Marzocco, La Spaziale, Macap, Mazzer, Motta, Quick Mill, Rancilio, Rocket

Spag's Espresso offers the following product(s): All Manufactured Parts and Service, Baratza Coffee Machines & Grinders, Bodum Cups & Glasses, Cafelat Accessories, Cimbali Espresso Machines and Grinders, Compak Grinders, EP Steaming Pitchers, Espresso Coffee, Espro Tampers, and all other Products, Izzo Espresso Machines, La Marzocco Espresso Machines, La Spaziale Espresso Machines, Macap Grinders, Mazzer Grinders, Motta Knock Boxes and Steaming Pitchers, Quick Mill Espresso Machines, Rancilio Espresso Machines and Grinders, Rocket Espresso Machines

Method(s) of Payment
PayPal, Amazon Payments, Google Payments, MasterCard, VISA, American Express, Discover, and others.
Refund and Exchange Policy
The company states that its refund and exchange policies are available for viewing on
Alternate Business Names
Spags Worldwide Distributors, LLC

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Spag's Espresso
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart