BBB Accredited Business since
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This business offers Retail & Website sales of Clothing; Casual and Work clothes, Outerwear including Hats/Boots/Gloves, Sportswear and Footwear. Also Socks, Sandals, Jackets & Coats, and Knives.
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A BBB Accredited Business since
BBB has determined that Super Casuals meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Super Casuals include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
CLOTHING - RETAIL GLOVES & MITTENS - DRESS BOOTS HATS - RETAIL PANTS SHOES - RETAIL SPORTING GOODS - RETAIL SPORTSWEAR - RETAIL WOMENS APPAREL - RETAIL WORK CLOTHES - RETAIL
Alternate Business NamesGeneva Super Casuals
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: "BAD MERCHANDISE!!!!! I ordered two pairs of Levi's from Super Casuals. Paid for retail price. When I got them I couldn't believe it. Very cheap material. Missing labels and tags. Sewn wrong. Only one of the pants says Levi's on the small red tag on the back. Other has the small red tag with only a R on it and no Levis. Horrible stitching errors all over the pants. These jeans are not Levi's and horrible imitation knock offs. Contacted the store. Sent them pictures and they claim their merchandise is real and I can return them minus the 10% restock fee and my shipping cost. So I can return their non Levi's and get the money back for only one pair pretty much. Went to my bank and getting charges reversed. BEWARE THEY ARE SELLING IMPOSTOR GOODS!!!!!!!"
Desired Settlement: Them to be shut down for selling fake goods on the internet.
The Levi's carpenter jeans (2 pair style # 22077 Size 34x34) are first quality and authentic. We have been authorized Levi's account for over 50 years. The jeans were purchased by us directly from the Levi's company. We have emailed this customer several times explaining our return policy. We have offered him a full refund. No mention of a 10% restock charge or the loss of his shipping charge was ever made. The customer was offered a "full" refund he just needed to send both pairs of pants back to us. The customer refuses to send the jeans back for a full and immediate refund and has filed a chargeback with his bank. The customer now has the jeans and has refused payment.
We have all appropriate documentation from Levi's proving that we are an authorized Levi's retailer in good standing. We have all the invoices and copies of order from Levi's showing we purchased the style # 22077 carpenter jeans directly from them. We have documentation of payment of the invoice. Levi's legal department can verify our account status. Levi's can also explain how the jeans were made and the reasoning behind the Red Tab trademark.
The customer has now taken to public forums to insist the jeans we sold him are fake after we have made every attempt to explain and offer full reimbursement to his credit card. We believe this is pure libel and defamation. His statements on public forums are patently false and they cause harm to our reputation. We are contacting not only Levi's legal department but our own attorneys.
The customer's claims are false and unfounded. He is now in possession of 2 pairs of jeans on which he has refused payment with his bank. We expect this complaint to be settled promptly and in our favor because the of the customer's irrational claims and refusal to adhere to accepted and standard return policies.
We have copies of the emails sent to the customer from us and documentation from Levi's. We will provide these upon request.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.