BBB Accredited Business since

Lockport Outdoor Store

Phone: (716) 433-8991 Fax: (716) 433-9043 View Additional Phone Numbers 5943 South Transit Road, Lockport, NY 14094

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This business offers clothing and workshoes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lockport Outdoor Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lockport Outdoor Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 14, 1994 Business started: 01/01/1973 in NY Business started locally: 01/01/1973 Business incorporated 07/02/1973 in NY
Type of Entity


Business Management
Mr. James Kushner, President / Owner / Treasurer
Contact Information
Principal: Mr. James Kushner, President / Owner / Treasurer
Business Category


Alternate Business Names
Lockport Surplus Center, Inc.

Additional Locations

  • 5943 South Transit Road

    Lockport, NY 14094


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/11/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have been a customer for years. I have bought multiple pairs of shoes & boots for myself & my family. I purchased a pair of Rocky boots just over a year ago and I brought them in today with the soles coming off. The salesman told me there was nothing he could do. So the manager was going to talk to me, he was rude and told me there was nothing he would do. I told him I was leaving for a hunting trip and needed boots. He offered nothing, I said so i have to go somewhere else to by my boots, he said yes. That is terrible customer service, I am the General Manager of a Construction company and if I turned good customers away like that I would not have any. I am disappointed because we as a family would like a trip to the outdoor store. But no more. I will not recommend your store any more.

Desired Settlement: A pair of boots that wont fall apart. The store has always been know as a place for quality outdoor gear and I have never had a problem until yesterday. The manager was not interested in my business at all. I have had such good results I taught we would be able to work something out be he just said NO

Business Response: Rocky Boots Inc. the manufacturer of these boots offers a limited 1 year warranty.  These boots were presented to our store without receipt and the customer stated they were over 1 year old.  Therefore unfortunately they are outside of the warranty period for Rocky Boots.  The 1 year warranty tends to be standard in the industry and it is generally considered decent wear out of a pair of footwear.  Unfortunately after the 1 year warranty has transpired there is nothing we can do as we are following the manufacture's guidelines.  

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Lockport Outdoor Store
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)