BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Valu Home Centers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Valu Home Centers, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Richard Arena, Exec. Vice President Mr. Chuck DiPiazza, Director of Purchasing Mr. Martin Noworyta, V.P.-Information Systems Mr. Anatole Petruczok, Vice President-Operations Mr. William Simon, Vice President-Operations Mr. Michael Wienckowski, V.P.-Operations
BUILDING MATERIALS HARDWARE - RETAIL PAINT - RETAIL PLUMBING FIXTURES, PARTS, SUPPLIES - RETAIL
100 S Cascade Dr.
Springville, NY 14141 Directions
10378 Bennett Road Rte. 60
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (315) 789-2044(Phone)
- (585) 344-1300(Phone)
- (585) 786-5580(Phone)
- (607) 324-0609(Phone)
- (607) 756-6007(Phone)
- (716) 297-1900(Phone)
- (716) 372-8877(Phone)
- (716) 434-5555(Phone)
- (716) 496-5005(Phone)
- (716) 532-4445(Phone)
- (716) 592-0909(Phone)
- (716) 649-0638(Phone)
- (716) 655-0150(Phone)
- (716) 656-5054(Phone)
- (716) 673-1771(Phone)
- (716) 675-3433(Phone)
- (716) 683-2775(Phone)
- (716) 689-0720(Phone)
- (716) 694-7887(Phone)
- (716) 694-8155(Phone)
- (716) 763-9691(Phone)
- (716) 798-1466(Phone)
- (716) 825-2133(Phone)
- (716) 825-3911(Phone)
- (716) 825-7377(Phone)
- (716) 835-0677(Phone)
- (716) 873-2397(Phone)
- (716) 937-6734(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On April 27th, 2013, I contracted with this location to install a door that I had purchased from them. The agreement, the CONTRACTUAL AGREEMENT states that my new door and the work performed to install it would be done in a four to six week time frame. I also, at the time purchased the installation which is to be done by ***-**** Construction. I was informed that the installer will not be paid until the job is done correctly. Cool. However when will the job ever be done?? We are now almost 12 weeks into the original contract with no, ABSOLUTELY NO CONTACT from anyone. Numerous calls to Valu result in vague conversations saying that "well, ***-****, is installing this week, maybe you will get your door, it's in stock!! (It's a stock door...they offered it to us upon purchase however whereas I do many things...I don't install doors).My issue...I contracted with Valu. They have my cash for almost three months now. No answers, no service, no door. I don't care about ***-****...I never spoke to them. The problem is with Valu.
Desired Settlement: I want/need this door installed.
Business Response: Valu Home Centers is responding to complaint #******* from ***** *******, dated 7/11/2013. The attached letter from our Vice President of Operations, ***** ******, confirms that we have contacted the customer, and resolved the issue on her storm door installation to her satisfaction.
Thank you for bringing this situation to our attention.
Executive Vice President
Valu Home Centers
Re: ***** *******
I am in receipt of your letter dated July 11,2013, regarding the above-mentioned complaint.
Valu Home Centers takes all customer complaints, either positive or negative, very seriously.
We strive to make sure these complaints are resolved to the customer's satisfaction. Valu Home
Centers has been in business for 45 years. We know that customers are the backbone of our
business and deserve quality customer service and attention to their concerns.
Ms. *******'s door was installed on Saturday, July 13,2013, to her satisfaction. She was issued
a full refund for the installation charge of $109.00. As a gesture of goodwill, for the
inconvenience we caused, we have provided Ms. ******* with a $50 Valu gift card to be used for
future purchases. We try our very best to ensure that our customers get the best experience
possible when they shop our stores. Due to a mis-communication, we did not live up to our
standards or meet the customer's expectation.
As of the date of this letter, we have resolved Ms. *******'s complaint to her satisfaction,
therefore, this case should be considered closed. If you have any questions, please contact me.
***** ** ******
Vice President of Store Operations
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
With all due respect..Valu Home Centers as well as ***-**** construction have gone above and beyond what was expected of them. I am more than satisfied and would not hesitate to do business with either in the future. Their response was timely and efficient.
BBB's Final Determination: Consumer accepted resolution offered by the business.