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This Business is not BBB accredited

BridalGown.net

Phone: (315) 524-4526 View Additional Phone Numbers 1170 Ridge Rd Ste 149, Webster, NY 14580 http://www.bridalgown.net ! There is an alert on BridalGown.net !

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Description

This business offers online sales of wedding gowns & formal wear.

BBB Accreditation

On 1/16/2014 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for BridalGown.net include:

  • 12 complaints filed against business
  • Failure to respond to 11 complaints filed against business
  • 1 serious complaint filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 12

Additional Information

top
BBB file opened: January 30, 2006 Business started: 01/01/1999 Business started locally: 01/01/1999
Contact Information
Principal: Ms. Julie Painton, CEO
Business Category

BRIDAL SHOPS INTERNET SHOPPING

Alternate Business Names
Jel Group, Inc.
Industry Tips
Internet Shopping
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BBB has received complaints from consumers advising that they have purchased and paid for merchandise from this business but have not received the merchandise. Consumers have called and emailed the business with no response. BBB has reached out through letters, phone calls and emails asking for the business to answer to concerns that the consumers are left without their merchandise and their refunds. The business has not responded to BBB's concerns. BBB recommends that consumers file with us at bbb.org as well as the New York State Attorney General's Office at: www.ag.ny.gov