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BBB Accredited Business since


Phone: (518) 891-1616 33 Depot Street, Saranac Lake, NY 12983

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This business offers service for boiler heaters, plumbing , and delivery of propane/fuel.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HOMENERGY Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for HOMENERGY Services include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on HOMENERGY Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 02, 2007 Business started: 10/01/1995 in NY Business started locally: 10/01/1995 Business incorporated: 11/09/1995 in NY
Type of Entity


Business Management
Mr. Mike Jones, Technician
Contact Information
Principal: Mr. Daniel Reilly, Owner
Business Category


Alternate Business Names
HomEnergy Services, Inc.
Industry Tips
Choosing a Plumbing Contractor Heating Systems Home Improvements Service Calls Three Day Cooling-Off Rule (cancel contracts)

Additional Locations

  • 33 Depot Street

    Saranac Lake, NY 12983


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Complaint Detail(s)

3/31/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: On February 21,2014 Home Energy filled their 100 Gallon propane tank at ** **** **** *** ****** ***** ** due to their faulty pressure regulator allowing the entire contents of the tank to escape into the atmosphere. The tank had been filled in October 2013 and approximately 5% of the tank consumed prior to the leak. Home energy billed me for the full cost of the lost propane even thou the cause was their faulty regulator. I have contacted their office several times, but they will not return my calls. They charged my credit card without authorization.

Desired Settlement: Home energy has three options: 1 - Refund the amount charged on my credit card and install a new pressure regulator - quickly. 2 - Install a new pressure regulator and provide me a no-cost proof of ownership of the tank and regulator. 3 - Remove the tank from my property at my convenience and immediately refund the amount charged to my credit card.

Business Response: Customer called to say that the tank was low at his camp.  He wanted it filled.  We responded quickly and filled the tank.  Driver found a defective regulator.  We had his c. card on file, authorized to use after each delivery.  The ticket was posted and card run before office was informed, re: regulator.  We had issued him a full credit before receiving the first notice from BBB of the complaint.  His complaint is unreasonable.  He said he'd call the BBB back but he has not.  We would have sent a technician there to replace the regulator but he refused because he has no need for the gas service at this time. 

Consumer Response: Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  However, Home Energy only refunded the propane cost after being told I had filed this complaint. The company owner never would speak to me directly. 
***** *******

Business Response:

Hello ***** 
To clarify: 
1) There is difficulty responding on your website.  Since I don’t plan to make a practice of it, I guess I don’t need to know more! 
2) Mr. ****** rec’d a credit the day before I heard from BBB.  Sorry he thinks there was some ulterior motive.  Please inform him we are happy to pick-up the tank anytime. 
Best Regards,
*** ******
HOMENERGY Services, Inc.
33 Depot Street, Suite 1
Saranac Lake, NY 12983

12/26/2012 Billing/Collection Issues | Complaint Details Unavailable