BBB Accredited Business since

Ascion

Additional Locations

Phone: (716) 951-1990 341 Central Ave., Silver Creek, NY 14136 http://www.reverie.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers sales of adjustable beds, mattresses, and pillows.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ascion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ascion include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ascion
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 23, 2008 Business started: 01/01/2002 Business started locally: 01/01/2002
Type of Entity

Partnership

Business Management
Ms. Patti Ark, Director of Customer Service Mr. Teng-An Chang, Owner Mr. Martin Rawls-Meehan, Owner
Contact Information
Principal: Ms. Patti Ark, Director of Customer Service
Business Category

BEDS - RETAIL MATTRESSES PILLOWS

Alternate Business Names
Reverie

Additional Locations

  • 341 Central Ave.

    Silver Creek, NY 14136 (716) 951-1990

  • 8800 South Main Street

    Eden, NY 14057

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/6/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I am a Quadriplegic that is prone to skin breakdown and the Reverie company that i purchased the bed from does not want to refund the frame. They said its not there policy even though the Superstore is willing to take the mattress back with a partial payment. I spoke with the Reverie company numerous times and they won't come to an agreement of any kind.

Desired Settlement: for them to take the frame back and a cash refund of any kind

Business Response: Ascion, LLC d/b/a Reverie ("Reverie") manufactures adjustable foundations, bases and beds ("adjustable foundation") for other brands, such as, and in this instance, ************ International, Inc. ("******"), ****** sold the adjustable foundation in question to the "*** ***** *****", located at *** ***** **** Road, *********, VT *****, phone number ###-###-####. The complainant purchased his mattress and adjustable foundation from "*** ***** *****" in *********, VT. The proof of his purchase from "*** ***** *****" is attached hereto as Exhibit 1. Exhibit 1 clearly states that the adjustable foundation is not returnable. Furthermore, the following is the chain of events according to our records: On May 30, 2014, the complainant called our Warranty Service and Repair Department and stated that he had a "noise" issue with the adjustable foundation. On June 13, 2014, Reverie dispatched a technician and the technician changed out the lift motor, however, the complainant at that time, reported that the noise was still there. On June 16, 2014, Reverie informed ****** that it should consider replacing the adjustable foundation due to there being a noise that we could not fix. ****** agreed to replace the adjustable foundation and requested the complainant's paperwork. The complainant sent the requested receipts to Reverie, and they were forwarded to ******. On June 17, 2014, ****** responded that they were willing to put in a request to replace the adjustable foundation. On June 20, 2014, the complainant subsequently called and told us that he docs not want a replacement. He indicated that the adjustable foundation is too short and therefore, he wants his money back. Reverie informed ****** that the complainant refused replacement and wants a full refund despite "*** ***** ******s" explicit No Return Policy. At this point, this matter is out of our hands. We were merely the manufacturer of the adjustable foundation and did not sell our adjustable foundation directly to the complainant. "*** ***** *****" purchased the adjustable foundation from ******, so either ****** or the "*** ***** *****" is the appropriate party to lodge a complaint against, if any is warranted at all. The complainant's mattress was not manufactured by ****** or Ascion Reverie. In closing, ****** has agreed to refund the complainant's money, and is in communication with the complainant. Please feel free to contact me at ###-###-#### with any questions and/or concerns you may have. Sincerely, ***** *** Reverie Director of Customer Service