BBB Accredited Business sinceAdditional Locations
Phone: (716) 951-1990 341 Central Ave., Silver Creek, NY 14136
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This business offers sales of adjustable beds, mattresses, and pillows.
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A BBB Accredited Business since
BBB has determined that Ascion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ascion include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Patti Ark, Director of Customer Service Mr. Teng-An Chang, Owner Mr. Martin Rawls-Meehan, Owner
BEDS - RETAIL MATTRESSES PILLOWS
Alternate Business NamesReverie
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I am a Quadriplegic that is prone to skin breakdown and the Reverie company that i purchased the bed from does not want to refund the frame. They said its not there policy even though the Superstore is willing to take the mattress back with a partial payment. I spoke with the Reverie company numerous times and they won't come to an agreement of any kind.
Desired Settlement: for them to take the frame back and a cash refund of any kind
Business Response: Ascion, LLC d/b/a Reverie ("Reverie") manufactures adjustable foundations, bases and beds ("adjustable foundation") for other brands, such as, and in this instance, ************ International, Inc. ("******"), ****** sold the adjustable foundation in question to the "*** ***** *****", located at *** ***** **** Road, *********, VT *****, phone number ###-###-####. The complainant purchased his mattress and adjustable foundation from "*** ***** *****" in *********, VT. The proof of his purchase from "*** ***** *****" is attached hereto as Exhibit 1. Exhibit 1 clearly states that the adjustable foundation is not returnable. Furthermore, the following is the chain of events according to our records: On May 30, 2014, the complainant called our Warranty Service and Repair Department and stated that he had a "noise" issue with the adjustable foundation. On June 13, 2014, Reverie dispatched a technician and the technician changed out the lift motor, however, the complainant at that time, reported that the noise was still there. On June 16, 2014, Reverie informed ****** that it should consider replacing the adjustable foundation due to there being a noise that we could not fix. ****** agreed to replace the adjustable foundation and requested the complainant's paperwork. The complainant sent the requested receipts to Reverie, and they were forwarded to ******. On June 17, 2014, ****** responded that they were willing to put in a request to replace the adjustable foundation. On June 20, 2014, the complainant subsequently called and told us that he docs not want a replacement. He indicated that the adjustable foundation is too short and therefore, he wants his money back. Reverie informed ****** that the complainant refused replacement and wants a full refund despite "*** ***** ******s" explicit No Return Policy. At this point, this matter is out of our hands. We were merely the manufacturer of the adjustable foundation and did not sell our adjustable foundation directly to the complainant. "*** ***** *****" purchased the adjustable foundation from ******, so either ****** or the "*** ***** *****" is the appropriate party to lodge a complaint against, if any is warranted at all. The complainant's mattress was not manufactured by ****** or Ascion Reverie. In closing, ****** has agreed to refund the complainant's money, and is in communication with the complainant. Please feel free to contact me at ###-###-#### with any questions and/or concerns you may have. Sincerely, ***** *** Reverie Director of Customer Service