BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that M&T Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for M&T Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 541 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||277|
|Total Closed Complaints||541|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Banking Department
Licensed Financial Services Division, One State Street, New York NY 10004-1417
Phone Number: (877) 226-5697
Business ManagementMr. James Beardi, Local Manager Chester Bridger , VP-Corporate Communications Ms. Nancy Brock, Corporate Communications Ms. Martine Brown, Northeast Marketing Director Mr. Daniel Burns, Rochester Div. President Ms. Ann Caruana, Crowley Webb Ms. Cindy Dertinger, Administration Mr. Geoffrey Fenn, VP Mr. Richard Gold, Webmaster Ms. Carol Grosso, Property Management Mr. James Horbowicz, Airport Plaza Manager Ms. Susan Hugill, Credit Card Processing Mr. Jay Johnson, Customer Service Ms. Lynn Kane, Retail Marketing Ms. Elaine Lesperance, Webmaster Mr. Ray Logan, SVP, Human Resources Mr. Chris Marra, Retail Marketing Mr. Stephen J. Meyer, Vice President Mr. Robert Moody, VP Retail Marketing Mr. Rob Northway, Retail Advertising Mr. Ken Paulin, Purchasing Manager Ms. Debbie Pringle, Banking Officer Ms. Carrie Steck, Assistant Manager Ms. Mary C. Szabat, Sales Rep. Ms. Lynn Waclaweck, Marketing Mr. Robert Wilmers, Chairman, CEO Ms. Karen Woodman, Electronic Advertising Mr. Robert D. Young, Sales training Man.
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