BBB Business Review

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BBB Accredited Business since

M&T Bank

Find a Location

Phone: (800) 724-2440 Fax: (716) 635-4019 View Additional Phone Numbers One M & T Plaza, Buffalo, NY 14203

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that M&T Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for M&T Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 523 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

523 complaints closed with BBB in last 3 years | 152 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 214
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 272
Total Closed Complaints 523

Customer Reviews Summary Read customer reviews

11 Customer Reviews on M&T Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 11

Additional Information

BBB file opened: July 01, 1923 Business started: 01/01/1856 Business started locally: 01/01/1856
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Financial Services
Phone Number: (212) 709-3500

Federal Deposit Insurance Corporation
550 17th Street, NW, Washington DC 20429-9990

Business Management
Mr. James Beardi, Local Manager Chester Bridger , VP-Corporate Communications Ms. Nancy Brock, Corporate Communications Ms. Martine Brown, Northeast Marketing Director Mr. Daniel Burns, Rochester Div. President Ms. Ann Caruana, Crowley Webb Ms. Cindy Dertinger, Administration Mr. Geoffrey Fenn, VP Mr. Richard Gold, Webmaster Ms. Carol Grosso, Property Management Mr. James Horbowicz, Airport Plaza Manager Ms. Susan Hugill, Credit Card Processing Mr. Jay Johnson, Customer Service Ms. Lynn Kane, Retail Marketing Ms. Elaine Lesperance, Webmaster Mr. Ray Logan, SVP, Human Resources Mr. Chris Marra, Retail Marketing Mr. Stephen J. Meyer, Vice President Mr. Robert Moody, VP Retail Marketing Mr. Rob Northway, Retail Advertising Mr. Ken Paulin, Purchasing Manager Ms. Debbie Pringle, Banking Officer Ms. Carrie Steck, Assistant Manager Ms. Mary C. Szabat, Sales Rep. Ms. Lynn Waclaweck, Marketing Mr. Robert Wilmers, Chairman, CEO Ms. Karen Woodman, Electronic Advertising Mr. Robert D. Young, Sales training Man.
Contact Information
Principal: Ms. Claudia Heath, Customer Ser. Mortgage Corp.
Business Category


Alternate Business Names
First Empire State Corporation Highland Lease Corporation M&T Credit Corporation M&T Mortgage Corp. M&T Securities Manufacturers & Traders Trust Company
Industry Tips
Credit Card - Your Liability Credit Card Offers Home Mortgage Predatory Practices

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.