Business ProfileforBob Johnson Chevrolet

I had my engine replaced by Bob Johnson Auto Group at 1271 Ridge Road West, Rochester, NY in May of 2023. It cost me over $12,000.00. So far so good with the engine. I then took it back in August of 2023, because it would clunk when shifting gears or when I put it in gear. They replaced the front axles. They charged me over $1,300.00 for that. The truck is still doing it. I took it back in October of 2023, because it was still clunking when shifting and putting it in gear. They did another inspection and told me that it needed u-joints and a transfer case. They wanted to charge me over $2,000.00. I decided to hold off on doing the work. I took my truck back in on 02/06/2024 because I had an oil leak. After they had my vehicle for a couple of days, they said my transmission lines were leaking. I told them it was oil leaking not the transmission fluid. Steve, the service advisor, insisted it was a transmission fluid leak. I agreed to have them change the transmission lines if that was going to stop the leak. They changed the lines and I paid over $750.00 to have that done. I picked up my truck on 02/07/2024 and parked it in my garage. When I got up the next day and moved it, the oil leak was still there. I took it back in to Bob Johnson Auto Group on 02/13/2024 for another inspection. Steve said, now it’s the transfer case seals and I need to replace the transfer case. He also said they could not find a rebuild or a new transfer case, they would have to install a used one. I was able to find a rebuilt transfer case online, so I’m not sure why Steve could not find one. Steve also offered to install the transfer case and seals at the employee rate. I took my truck and left. To get this resolved, I took my truck to ****** ***** *** on 02/19/2024. They did an inspection to determine what was causing the oil leak. They told me the truck needed a u-joint adaptor replacement and the transfer case seals were leaking. I had them do the work.