BBB Business Review

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Budget Truck Rental (Headquarters)

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PO Box 699000, TulsaOK 74169-9000http://www.budgettruck.com

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BBB Accreditation

Budget Truck Rental is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Budget Truck Rental's rating include:

  • 485 complaints filed against business

Factors that raised Budget Truck Rental's rating include:

  • Length of time business has been operating.
  • Response to 485 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

The customer experience and complaint history in this report is reflective of world wide corporate owned rental locations.

Customer Complaints SummaryRead complaint details

485 complaints closed with BBB in last 3 years | 164 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues26
Billing / Collection Issues76
Delivery Issues16
Guarantee / Warranty Issues4
Problems with Product / Service363
Total Closed Complaints 485

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Budget Truck Rental

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 12/14/1987Business started: 03/01/1986
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Ms. Lisa Roberts (Response Coordinator) Paul Dominy Mr. John Sellers (Customer Affairs)
Number of Employees

658

Business Category

Truck Rent & Lease, Auto Renting & Leasing

Products & Services

This company states it offers truck rentals and moving supplies for trucks.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.