BBB Accredited Business since
Butler Tree Service
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A BBB Accredited Business since
BBB has determined that Butler Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Butler Tree Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementDanny Butler, Owner
Tree Service Crane Service Lawn & Tree Care Stump Removal & Grinding Stump Grinding
Service AreaTulsa, Broken Arrow, Sapulpa, Sand Springs, Jenks, Bixby, Catoosa, Owasso, Skiatook, Turley, Sperry, Claremore
12220 E. 91st
Broken Arrow, OK 74012 Directions
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Additional Phone Numbers
- (918) 258-1905(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: They damaged our car LEGALLY parked on the street when they set up their operation for the day. Paint color same as their equipment all over our car. On 11/14/15, our car was parked in front of our home at 2:15pm. Approximately 45-60 min later, Butler Tree Service arrived to set up for a backyard tree removal my across the street neighbor hired them to do. This is a neighborhood side street. They parked dump truck of sorts and a wood chipper directly across from our home. While this was parked facing the right way, there is some question as to whether or not it was too close to the corner. At any rate, the length of the truck and the wood chipper spanned directly opposite of my drive way and extended to be directly across from our car. At no time during their set up or after did they ask for us to move the vehicle. Further, we had no idea they were coming, now did we see that they were parked there until after the sun set and it was dark; this made the path in the road quite daunting, especially for very large vehicles. We do know they arrived about 3ish because the owner admitted to me this is the time they arrived. We also know for certain our car was parked at 2:15pm on the street in this spot. The owner, after first arguing that our car was not there, later said he did recall it being there when he arrived. During their arrival, they also set up a boom crane in the driveway of this across the street neighbor. This is the vehicle we believe did the damage to our vehicle. The path they needed to take to line up the boom crane and the odd indentions on the vehicle made it quite telling that a normal vehicle would not have done this. But the most damning evidence has to be the EXACT matching yellow utility truck paint that was left on our vehicle. At approximately 6:30pm, when it was very dark outside, the damage on our vehicle was noticed. We checked to see if the car door could open and when we closed it, the side view mirror fell off. Someone actually took the time to push the mirror back in place, as if the rest of the damage would not be noticed. I left a message for the service that night and my call was returned that evening although they had to leave a voice mail. In the morning, the man arrived and did not come to my house to start with before his crews arrived; I had to call him again. We looked at the damage and he claimed they didn't do it, and assured me that had they done it, they would just turn it over to insurance. As I continued to survey the positioning of their vehicles and what part could have done the damage, I returned to his equipment and there was an obvious spot on a rounded part of his boom truck that had damage that would have been the exact part of the vehicle, with a rounded area which would have caused the damage. He insisted the damage was from hitting some concrete and not our car. Despite the fact that it looked as if a layer of paint had been taken off to exposure a lighter, fresher look. I repeatedly asked him to talk with his employees to see if they saw or heard anything. This would have happened within about 15ft of whoever was running their wood chipper, so it would have been very hard to miss. He failed to ask them during the day. As they were finishing up, he sent some on, and the others they were still there he was demanding stay inside vehicles while he moved equipment and cars back and forth. I should have approached them all, but I was trying to be respectful. He was frantically trying to get out of there at the end of the day on the 15th. I left him a voicemail as he pulled away and then I only heard from him the following day. He said he had left his phone at a restaurant, which was strange since I called shortly after he left. He said that none of his people saw anything and he was sorry it happened. There are a lot of things about situation and observations by two other neighbors in the area made them believe there were problems with this service, as well. But sadly, no one witnessed it. All we have is the damage on two vehicles and the exact, matching paint. But they would not own up to it.
Desired Settlement: I believe the fairest solution is to turn the claim over to his insurance company as he suggested he would if they admitted guilt. There is far more that leads most to believe this was done by his company than not. There is virtually no other way this could have happened. Not only are we at a loss for this vehicle, which has been officially ruled a total loss, but we will be out the monies on additional insurance fees in the future. The negligence establish by he and his staff for creating a dangerous situation the way they parked in the street, they also were careless in positioning their equipment which led to the paint from their vehicle ending up on our damaged car. All I want is for them to rightfully take it through their insurance. I have no desire to address the police report of the hit and run we filed. As the officer stated to us, after 24 hours, it is considered leaving the scene of an accident. I have no desire to go that far with it. I only want the vehicle taken care of as it should be.
Consumer Response: Just wanted to add an update, I have NOT heard from Butler Tree Service since my complaint was issued. I have submitted my BBB Complaint Number to my Insurance company, as well. Today is 12/17/15, please advise what I need to do next. Thank you.
Consumer Response: Just checking in for a status report, if someone could reach out to me please. Per your status updates, a Second Notice was sent to the member on 12/9/15, however, a status update on 12/17/15 also states a second notice was sent to the member. Is this a mistake that should read "Third Notice"? Are the any ramifications for the member for not responding by the initial deadline of 12/16/15 established by the BBB per the report? My car insurance company has the police report case file # as well as the BBB Complaint Case #. Please let me know what my options are next. Thank you for your help!
Business Response: I'm not aware of anything that happen as to my responsibility. All the people seen nothing. Asked everybody no one seen anything. This was across the street 3 houses down. Not a customer. We feel we are not responsible for anything.
(The consumer indicated he/she DID NOT accept the response from the business.)