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A BBB Accredited Business since
BBB has determined that AAA Oklahoma meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for AAA Oklahoma include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jared Peterson, President/CEO Russ Iden, VP of Insurance Chuck Mai, VP of Public Affairs Becky Nasworthy, Executive Assistant Scott Norman, Marketing Manager
Related BusinessesAAA Insurance AAA Insurance Susan Snow Insurance Agency AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance AAA Insurance
Travel Agencies & Bureaus Insurance Companies Road Service - Automotive
Alternate Business NamesAAA Auto Club of Tulsa AAA Insurance AAA of Tulsa AAA Travel of Oklahoma
Products & Services
The company states that it offers Auto Club Membership, Travel Services, and Insurance. The AAA's mission is to participate in civic and legislative activities eliminating problems of its members.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
10051 South Yale Avenue
Tulsa, OK 74137 (918) 296-9600 (888) 222-7611 Directions
1021 W. Okmulgee Street
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2121 E 15th St
Tulsa, OK 74104 (918) 748-1061 (800) 222-2582 (800) 922-8228 (800) 786-8322 (918) 748-1000 Directions
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THIS LOCATION IS NOT BBB ACCREDITED
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (918) 371-7800(Phone)
- (918) 337-3737(Phone)
- (800) 688-2701(Phone)
- (918) 455-4764(Phone)
- (800) 380-6443(Phone)
- (918) 272-4700(Phone)
- (918) 251-8877(Phone)
- (918) 245-8884(Phone)
- (918) 748-1061(Phone)
- (800) 222-2582(Phone)
- (800) 922-8228(Phone)
- (800) 786-8322(Phone)
- (918) 396-7542(Phone)
- (918) 364-8222(Phone)
- (918) 488-1002(Phone)
- (918) 341-2100(Phone)
- (918) 748-1230(Phone)
- (918) 296-9600(Phone)
- (888) 222-7611(Phone)
- (918) 496-0496(Phone)
- (800) 745-5222(Phone)
- (918) 683-0341(Phone)
- (800) 259-9299(Phone)
- (918) 782-4091(Phone)
- (918) 712-8003(Phone)
- (918) 663-7600(Phone)
- (918) 426-1104(Phone)
- (918) 949-4080(Phone)
- (918) 476-6001(Phone)
- (918) 456-5835(Phone)
- (918) 392-4200(Phone)
- (918) 653-2299(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was fraudulently enrolled in AAA auto renewal without my knowledge or consent. I received a letter stating they could not process my renewal. I promptly called them and left a message( Saturday, April 2, 2016). The call was not returned, I called them ( Monday, April 4, 2016) and was told they were too busy to check messages or return calls, I asked for a supervisor, one was not available then but did return my call several hours later. The supervisor apologized and told me my refund would be back on my debit card that day (Monday, April 4, 2016). The refund has not been credited back to me as of 842am Wednesday, April 6, 2016. I called the supervisor twice yesterday, Tuesday, April 5, 2016, and have not received a phone call back.
Desired Settlement: I do not trust AAA to return my refund in a timely manner at this point. I would like my refund today.
Tell us why here...
Tell us why here... I spoke with Ms. ********* yesterday regarding the delay in her refund and explained that our system does not process items the same day. See the explanation from our acctg department:
Her credit is currently pending with our client services company.
*** ******** ******** ********* 5XXXXXXXXXX**** -85.00 PAT PAT MC ******
Unfortunately, We do not currently send credits direct to a bank or credit card institution. Our credits are processed through a client services company, they will then send the information to the bank or credit card institution for credit. This is why it is always a 2-3 day process But, can take 5-7 business days to show up as a credit to the members bank or credit card institution. As always, if she incurred any overdraft fees due to our charge we can enter a supervisor approved check request to refund the fees as well.
I told Ms ********* that I would keep checking the status of her refund with accounting. Ms. ********* call this morning to let me know the funds were back in her account. I apologized again and told her that if there was any other issue to call me directly.
Problems with Product/Service
Read Complaint Details
Complaint: I called AAA for a service tow, because I had a flat. The tow driver was inexperienced, and caused extensive damage to my car. I called AAA, because I had a flat and needed my car towed to a tire shop. The driver from HottWheelz that towed my car was inexperienced, and did not PROPERLY load my car on to the tow truck. He drug my car for about 50 feet. Did not used the proper elevation slats to properly stow my car. PUSHED, JERKED, & SCRAPED my vehicle to get it off the tow truck, and now, NONE of my REAR Air shocks, suspension, or anything is working properly. I began my complaint with AAA, as well as HotWheelz and Progressive insurance, and NO ONE WANTS TO TAKE ACCOUNTABILITY FOR THE DAMAGES TO MY CAR
Desired Settlement: I am seeking repair of my Rear suspension system, or the necessary compensation to have it repaired.
Business Response: Initial Business Response /* (1000, 8, 2015/07/24) */ AAA sent Hot Wheelz towing to assist Ms. ******* on April 6, 2015. Ms. ******* said her car was damaged by the contractor who had towed the car. She tried to work with Hot Wheelz regarding the damages. Unhappy with the results, she reached out to us since we sent them out on our behalf. There were several different conversations going on with employees of Hot Wheelz, AAA, and Progressive Insurance (Hot Wheelz insurance carrier). Progressive ultimately asked Ms. ******* to get estimates on the damage related to the tow. The adjuster determined the tow caused damage to the rear bumper and exhaust tips with a repair estimate of $820.07. Since Hot Wheelz had a $1000.00 deductible, AAA sent Ms. ******* a check for $1000 to cover those repairs anticipating that any damages over $1000 would be covered by Progressive. Ms. ******* kept insisting that there was damage to the Air Ride suspension. On July 10, 2015 Ms. ******* took the car to Hibdon, repair shop of her choosing, to meet the adjuster from Progressive. The adjuster determined that the tow did not cause the damage to the air ride suspension.
Customer Reviews Summary