4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sheila G
1 star01/22/2024
I have had AAA since 2007. I pay for myself and my 2 kids. We have never had an issue until this past Saturday. My sons breaks went out on his Dodge truck at 3:00 and I told him to call AAA because it was probably going to take around 2 hours. He called at 3:13 and was told infact 2 hours. After 2-1/2 hours he called them to see how much longer and they told him the tow truck they sent it to denied the call. Mind you he never got a text or phone call about this. So they scheduled another one, again they did not show up, he called and the person that was supposed to help us, his tablet wasn't working. So, I called AAA and asked for a supervisor and they refused to let me speak to one. I told the lady what had been happening. At this time it was around 5:30ish. She put me on hold and called a local tow truck in our town and told me that he didn't have any calls and he would be there in 30 minutes. She also called the owner just to make sure. At 7:30 my son decided to use his emergency break and take back roads to get it home. Get this, AAA called him at 10:30 p.m. Saturday night and woke my son up to say that the tow truck driver is there but there was no truck. Seriously? This is how they do business? So I called yesterday to talk to a supervisor and she wanted to know the specifics, so she filed a formal complaint for me. They said it would be 5-7 work days before I would hear from anyone. If I do not hear from anyone at that time, I will be calling all the news stations and let them know how they handled this and will blast them on social media. I would appreciate a reply from you. ****** *******
AAA Oklahoma Response
02/02/2024
******************. I am very sorry for your experience. We will pull the records and look into this for you.It may be Monday or Tuesday, but I will get back with you. Again - Our apologies.*****AAA Oklahoma Response
02/09/2024
We have followed up with ****************** and resolved the issue to the members satisfaction.Thank you!Review from Michael L
1 star08/06/2023
On Saturday August 5th I had a flat at 11:15am on I44 mile marker 59. I contacted AAA emergency road service and very clearly told them my location. I was told 75 minutes and I carefully made sure I was clear of turnpike After 90 minutes I called back and the recording stated that help had been sent to Mike 44 us 280 ( have no idea where that is) I hung up and called again and informed the lady that they had the wrong location she put me on hold then disconnected me I called, again, and man said he was dispatching from Lawton, 60 miles away. I asked if anything was closer I’m 77 and it’s over 100 degrees A highway patrolman stopped to check on me and I assured him they were coming After another hour I called back again and believe it or not they still didn’t have the correct address. I asked can you tell me if anyone had been dispatched and she said she couldn’t because the company in Lawton wasn’t answering the phone At this point I was getting concerned for my health I called the highway patrol phone number the trooper had given me and they sent a trooper to help change my tire After more than 3 hours I was on the road. I called AAA to cancel and all I got was thank you and have nice day I have been a member for 45 years and I want someone to call me and tell me why I should ever trust your service again Totally unacceptable behavior The person that took original call should be terminated or at least retrained ******* * ****Review from Vicki F
1 star08/13/2021
I added another car to my policy payed for the rest of my insurance year. They gave me a refund of $14.83 then demand the money back or they were going to cancel my policy. My policy is up in May and thought I had my car insurance payed until then. Why did they give me a refund then threaten to cut off all three of my cars for $14.83.AAA Oklahoma Response
08/17/2021
I have contacted Ms. ********* agent. Ms. ***** will look into and then follow-up with Ms. *******.
Review from Sybil W
1 star08/10/2021
This company subcontracts drivers that they don't screen who are rude and opinionated. I was asked by the driver if I was sure I wanted my car towed to a shop because it was after hours. I said yes the driver then preceded to tell me if he towes my car and noone is there he would have to bring it back and it will cost me. I informed him that I knew the rules. The driver then told me he was warning me. This is the worst customer service I have encountered. I was unaware that AAA subcontracts work out to strange businesses and they like me have no idea who the driver is until he completes the job.
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