BBB Business Review

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Central Security Group (AKA CSG Nationwide) states it provides home and businesses with security, energy, and automation services including alarm systems, alarm monitoring, energy management, and video camera surveillance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Central Security Group - Nationwide, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Central Security Group - Nationwide, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 442 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

442 complaints closed with BBB in last 3 years | 113 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 152
Billing/Collection Issues 80
Delivery Issues 91
Guarantee/Warranty Issues 11
Problems with Product/Service 108
Total Closed Complaints 442

Customer Reviews Summary Read customer reviews

27 Customer Reviews on Central Security Group - Nationwide, Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 3
Negative Experience 15
Total Customer Reviews 27

Additional Information

BBB file opened: February 01, 1974 Business started: 07/17/1973 Business started locally: 07/17/1973 Business incorporated 01/01/1999 in OK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oklahoma State Department of Health
1000 NE 10th St., Oklahoma City OK 73117
Phone Number: (800) 522-0203
The number is 002.

Type of Entity


Business Management
Mr. Richard Ginsburg, President & CEO Mr. Jimmy Arevalo, Office of the CEO Mr. Rick Hunter, National Sales Manager Ms. Mary McGhee, Customer Relations Manager Mr. Kent Morris, Director, Call Center Operations Mr. Harry Schenk, Chief Financial Officer
Contact Information
Customer Contact: Mr. Jimmy Arevalo, Office of the CEO
Principal: Mr. Richard Ginsburg, President & CEO
Business Category

Security Control Equipment & System Monitors Security Cameras Security Systems Consultants Safety Equipment & Clothing Fire & Smoke Alarm Systems Home Automation Screens - Security Door Smoke Detectors & Alarms Burglar Alarm Systems - Dealers, Monitoring & Service Consultants - Security

Service Area
Eastern Oklahoma
Alternate Business Names
Central Security Group Guardian Security Systems Inc. SecureNet Alarm Systems, Inc.
Products & Services

This company states it offers services include home/business alarm monitoring, home/business automation, home/business video surveillance, security system installs, small business security, and complete wireless home security + automation solutions with Alert 360.

Customer Review Rating plus BBB Rating Summary

Central Security Group - Nationwide, Inc. has received 4.19 out of 5 stars based on 27 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.