BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that T-Town Roofing & Construction Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for T-Town Roofing & Construction Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

11 Customer Reviews on T-Town Roofing & Construction Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 11

Additional Information

BBB file opened: October 25, 2007 Business started: 01/01/1985 Business started locally: 01/01/1985 Business incorporated 01/05/2011 in OK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industries Board
2401 NW 23rd St, Ste 2F, Oklahoma City OK 73107
http://www.cib.state.ok.us
Phone Number: (405) 521-6550
The number is 80000147.

Type of Entity

Corporation

Business Management
Krystal Hanks, CFO Ricky L. Hanks II, Owner Alicia Wallis, Office Mgr/Marketing
Contact Information
Principal: Krystal Hanks, CFO
Business Category

Roofing Contractors Commercial Roofing Carports Gutters & Downspouts Patio, Porch & Deck Enclosures

Alternate Business Names
T-Town Roofing
Licensing

On November 1, 2010 the Roofing Contractor Registration Act was enacted by the State of Oklahoma's Construction Industries Board. This Act requires all roofing contractors to register with the Construction Industries Board. This requires, in part, for roofers to: prove they have a Certificate of General Liability Insurance, Certificate of Workers Compensation Insurance, Certificate of Good Standing from the Oklahoma Secretary of State, Certificate of Fictitious Trade Name, and supply passport photos and an affidavit verifying lawful presence in the United States. Because the list of Registered Roofing Contractors changes daily, please consult the Construction Industries Board website for a current list of all registered roofing companies at www.cib.state.ok.us, or you may contact them directly by calling 877-484-4424.

Products & Services

This company offers re-roofing for residential customers. They also do flat roofs and install roofs on new homes.


Customer Review Rating plus BBB Rating Summary

T-Town Roofing & Construction Inc. has received 4.76 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.