This business is not BBB accredited.Additional Locations
Phone: (918) 258-6796 View Additional Phone Numbers 4637 S. Peoria, Tulsa, OK 74105
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dun Rite Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Construction Industries Board
2401 NW 23rd St, Ste 2F, Oklahoma City OK 73107
Phone Number: (405) 521-6550
The number is 66727.
Type of Entity
Limited Liability Company (LLC)
Business ManagementDaniel McDonnell, Owner
Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (918) 402-4266(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failed to install new kitchen faucet. Removed old one and now have no faucet. Service call was scheduled for Monday January 20, 2014 between 10 am and 2 pm. No one ever showed up. Called office and someone finally came at 3:30 pm. Took out old faucet and started to install new faucet. Said it could not be done because the washer hit the wood in the cabinet. I told him to drill it out but he said he couldn't. He left and I had to drill it out. When I went to install the faucet myself it was missing the washer. I'll called several times to get them to find a replacement but I still have no kitchen faucet.
Desired Settlement: Get a replacement faucet and install it.
Business Response: Initial Business Response /* (1000, 8, 2014/02/11) */ Hello, This is ****** the office manager with Dunrite Plumbing. I've just received your letter about **********. We have been dealing with this matter with Angie's List where he has also filed a formal complaint, requesting the same outcome on this matter. Today I have faxed over our counter offer to Angie's List. We have agreed to install the kitchen faucet for this customer, but find no responsibility for the purchase of a new faucet, due to a manufacturer defect, the customer himself has found with the faucet. Yes, our tech did go to the home and pulled out original faucet. He then attempted to install the new( owner provided) faucet and was unable to do so because of a piece of wood obstructing the mounting bracket. The customer then suggested he would drill out this wood and because we had other work to do, we were to return to install new faucet when other parts for shower fixture arrived. I then received a call from Mr. ********** informing me that he had indeed drilled out the wood and was ready for install of the faucet. He was scheduled for the following day. He also informed me he couldn't find the mounting bracket and our tech told him it was in the box with the other faucet parts. The customer said he couldn't find our tech was told to order another and did so. The customer was made aware of this. This following day I received another call from the customer stating he had ordered his own part online and had it quick shipped and had just received it. He then was scheduled for the next day. The next day comes and the customer said he didn't wish for us to go further in any other work for him and that he'd find another plumber. I offered to continue with install and suggested that if we could do anything to make this situation right and he refused. I then called our tech **** that had been working with him to see if he could try and offer Mr. ********** any further assistance. **** called and spoke with him and the customer told our tech that he had installed his own faucet already and couldn't get any work to come out. **** suggested that he check the supply lines on faucet and take off plugs and that may be the cause. The customer called **** back and told him there were temporary plugs and he removed those as suggested, but afterwards he could still get no water to pass through. The customer then told **** that he had determined that it was a manufacturer defect and he would purchase another faucet and get back with us as to an install being needed or not. The next time we heard anything was on Angie's List and I responded by offering help once again. After doing so I got no response, but a complaint with Angie's List and then a letter from your company. We do understand that although you can make every attempt to make every customer happy at every opportunity given, you won't be able to every time. Again, we are willing to give Mr. ********** a service call of no charge for the kitchen faucet install, but feel that a total faucet replacement isn't warranted. We had nothing to do with the defective product purchased online. Thank you, and let us know if there is anything else we can help with in this matter. Sincerely, ****** with Dunrite Plumbing