This business is not BBB accredited.
Phone: (918) 369-1400 Fax: (918) 369-1435 1611 S Utica Ave # 288, Tulsa, OK 74104 ! There is an alert on Rove Pest Control !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oklahoma Agriculture, Food & Forestry Department
2800 N. Lincoln Blvd., Oklahoma City OK 73105
Phone Number: (405) 521-3864
The number is 5804.
Type of Entity
Business ManagementMr. Tyler Hawkins, Branch Manager
Pest Control Services
Service AreaTulsa and surrounding areas
Industry TipsPest Control
THIS LOCATION IS NOT BBB ACCREDITED
1611 S Utica Ave # 288
Tulsa, OK 74104 (918) 369-1400 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Unable to get service cancelled after one year contract was complete After my agreed upon one year contract service was complete I needed to cancel because I left my job to start a PhD program at North Texas State. When I called to cancel on 6/210/13 the service agent talked me into putting my account on hold for 3 months to reconsider canceling. When I received an email notice of service after that time I called to cancel (9/20). I was told by the person that answered that a service manager would have to talk to me and that she was on the phone. I did not receive a phone call back and assumed the matter had been handled since I called in. Today I received another email notice for service. I emailed to cancel the service, thinking that legal documentation would back up my request to cancel service. Following is the string of emails: On Fri, Dec 6, 2013 at 9:49 AM, ****************** <**********************> wrote: I have cancelled this service numerous times! Each time I call I am referred to a "service" manager who is either on the phone or doesn't call me back. I am about ready to report you all as one of those businesses that takes care of elderly people by not leaving them alone. This email serves as legal documentation that I have cancelled this service!!!!!!!!!!!!!! Best, ******** ******** ************, **** ************ cell ********************** (personal email) **************************** (University of North Texas email) ********, Since you had called on 6/12 to put your account on hold and also 9/20 we have still not had a chance to service your account. When you called in on 6/12 we had a service that was scheduled for that month. After your one year contract was up we required a 30 day notice of cancellation to cancel service, which I show they went over with you. When they put you on hold you would have had to have one last service dont to be able to cancle since back in June we didnt service or get a proper 30 day notice. I can certainly make this your last service with us, but we still have to hold you to one service since you have skipped every service for 6months. We never recieved a notice to cancel within those months. If we cant service the last service Rove requires you to pay 60% of that service for $100 which is $60. Let me know if you want us to service or send you a cancellation fee. ****** Rove Pest Control Thank you, Rove Pest Control ********rovepestcontrol.com This business indeed has set up practices that make it VERY DIFFICULT for someone to cancel their service. Because they require a credit card when you sign up, they have access to account information so that they can continue to charge you for unwanted services.
Desired Settlement: Destroy all credit card information and cancel my service!!!!!!
Business Response: Initial Business Response /* (1000, 10, 2014/01/02) */ Customer account was canceled and all payment information was deleted. All cancel fees have been waived as well. This was done back on 12/06/13 when the customer called in to complain.