BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Oklahoma

BBB Business Review

BBB Accredited Business since 01/01/1968

Brewer Russell Exterminating Co.

Phone: (918) 834-1122Fax: (918) 291-0803View Additional Phone Numbers13743 S. Hwy 75, GlenpoolOK 74033

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/01/1968

BBB has determined that Brewer Russell Exterminating Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Brewer Russell Exterminating Co.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Brewer Russell Exterminating Co.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/18/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: None of the Above - Service Complaint Issue

Complaint: The wood rot inspection for my home at ************** Ave Tulsa 74114 was very poor. I am very unhappy and dipleased with Brewer Russell's inspection.
The inspector did not do a thorough job inspecting my home for wood rot. There are multiple areas of visible wood rot that were not disclosed in the inspection report which will incur me an additional expense to get fixed. Obvious windows, wood floors, some door thresholds, external doors and the like need to be repaired and were not disclosed on the report. I really don't understand why we paid money for this inspection when the results were much less than satisfactory. We also are having a room remediated for water damage currently that has show signs of previous damage. The musty smell in the room was a giveaway.

Business' Initial Response
The complaint was received at 3:49 pm on Thursday May 16th. The customer was contacted via phone by 4:15 the same day and a meeting was set up at his request for 11:00 am on May 24th to address this matter. Brewer-Russell was never contacted to address any issues for this address by the customer untill BBB sent the complaint.

Consumer's Final Response
The complainent is still obtaining quotes from vendors on the needed repairs.

Industry Comparison| Chart

Pest Control Services

Additional Information

top
BBB file opened: 11/01/1983Business started: 01/01/1962
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oklahoma Agriculture, Food & Forestry Department
2800 N. Lincoln Blvd.
Oklahoma City, OK73105
(405) 521-3864
http://www.state.ok.us/~okag/

Contact Information
Principal: Mr. Dennis Forehand (Manager)Customer Contact: Ms. Marjorie Forehand (Owner)
Number of Employees

15

Business Category

Pest Control Services

Products & Services

The company states that it offers a Complete Exterminating Service.

Industry Tips
Pest Control

Map & Directions

Map & Directions

Address for Brewer Russell Exterminating Co.

13743 S. Hwy 75

Glenpool, OK 74033

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Oklahoma. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Brewer Russell Exterminating Co. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (918) 744-6989
  • (918) 272-2077
  • (918) 291-9100

Additional Fax Numbers

  • (918) 582-3575
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on August 1, 2013 for complaints filed on January 15, 2013 and thereafter.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Pest Control Services

Pest Control
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.