BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Global Client Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Global Client Solutions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 11
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 27
Total Closed Complaints 57

Additional Complaint Information

Before filing a complaint against this business, BBB encourages consumers to be certain their issue is actually with this business and not with the debt settlement company. Global Client Solutions provides the account set-up and administration of special purpose saving accounts that are utilized for accumulating funds towards the settlement of certain debts. The debt settlement company would be responsible for meeting the terms of any agreement entered concerning debt settlement.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Global Client Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: November 29, 2004 Business started: 08/07/2003 Business started locally: 08/07/2003 Business incorporated 08/07/2003 in OK
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Hendrix, Manager/Owner Mr. Brent Hampton, General Counsel Ms. Sarah McEwen, Legal - Manager
Contact Information
Principal: Mr. Michael Hendrix, Manager/Owner
Customer Contact: Ms. Sarah McEwen, Legal - Manager
Business Category

Payment Processing Service Financial Services

Products & Services

Global Client Solutions is an independent third-party payment processor for consumers who are enrolled in debt settlement programs. This company is not a debt settlement company, and does not provide debt settlement nor debt negotiation services. This company provides and manages dedicated accounts that allows consumers to save funds and utilize to pay their debts..


Customer Review Rating plus BBB Rating Summary

Global Client Solutions, LLC has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.