BBB Business Review

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This business is not BBB accredited.

American Web Loan

Additional Locations

Phone: (877) 636-1353 Fax: (855) 275-9717 View Additional Phone Numbers 2128 N. 14th St, Suite 1 #130, Ponca City, OK 74601 ! There is an alert on American Web Loan !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Web Loan include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

378 complaints closed with BBB in last 3 years | 85 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 222
Billing/Collection Issues 40
Delivery Issues 51
Guarantee/Warranty Issues 0
Problems with Product/Service 65
Total Closed Complaints 378

Additional Complaint Information

Consumer complaints received by BBB allege: billing and collection issues, refund issues, concerns with sales practices, and unsatisfactory customer service. The majority of the complaints pertain to confusion regarding the terms and conditions of the loan as well as the consumer's obligation to repay. This uncertainty subsequently creates late payments, defaulted loans, or calls to customer service in order to obtain clarification. Moreover, many consumers allege unauthorized automatic withdrawals of payments from checking accounts; or when the loan has been paid in its entirety consumers allege the continuation of unauthorized automatic withdrawals from checking accounts.

Often, the business' collection efforts result in contacting complainants' references inappropriately, inappropriate voice-mail messages, or verbal misrepresentations. Many consumers overpay resulting in requests for refunds. Although these requests are met with compliance, the long delay and subsequent breakdown in communication from the business results in consumer complaints filed with BBB.

Consumer complaints also reveal a pattern of issues regarding sales practices: many complainants allege verbal misrepresentations regarding the terms of the loan, prior to the consumer actually agreeing to the loan. Generally, after the loan is received previously undisclosed charges and/or payments are automatically withdrawn out of the complainant's account, which often result in negative balances and/or overdraft fees. Complainants also allege exorbitant interest rates that sales representatives neglect to disclose; and/or neglect to explain how payments will be applied towards the loan in regards to principal or interest.

BBB contacted this company concerning its pattern of complaints on September 11th 2013 and again on November 7th 2013. BBB asked the company to address the concerns BBB outlined and also provide steps the company will take in order to prevent future complaints of the same nature. The business has not responded to BBB concerning these matters.

Customer Reviews Summary Read customer reviews

20 Customer Reviews on American Web Loan
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 20

Additional Information

BBB file opened: January 13, 2011 Business started: 10/10/2010 Business started locally: 10/10/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Credit
4545 N Lincoln Blvd Ste 104, Oklahoma City OK 73105
Phone Number: (800) 448-4904

Type of Entity


Business Management
Otoe-Missouria Tribe of Indians, Owner Ted Grant, President Connie VanDusen, Manager
Contact Information
Principal: Otoe-Missouria Tribe of Indians, Owner
Customer Contact: Connie VanDusen, Manager
Business Category

Payday Loans Loans Financial Services

Customer Review Rating plus BBB Rating Summary

American Web Loan has received 2.98 out of 5 stars based on 20 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.