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          Galaxy Limousine & Executive Charter, Inc. has 1 locations, listed below.

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            Business ProfileforGalaxy Limousine & Executive Charter, Inc.

            Limo Service
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 7/26/2007

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            12/28/2000
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            1/1/1995
            Accredited Since:
            7/26/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Galaxy Charters
            Contact Information

            Customer Contact

            • Tricia Roberts, President
            Additional Contact Information

            Fax Numbers

            • (918) 481-5740
              Primary Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John E

            1 star

            09/17/2021

            Rented the 20 person hummer, maybe 12 adults is more accurate. Ac did not work, bride and grandparents had to ride in other cars back from ceremony. Driver running over curbs etc found out later he was calling me names for complaining about AC. I called and spoke with owner he said I was like other $@&$@) people wanting free stuff and hung up on me. Reference his google reviews of other people reviewing his business. Trust me I don't need his money, I returned the hummer an hour early, it was to hot VERY DISAPPOINTED, on my daughters wedding day. I warn you don't rent from there , hummer had no music, just a CD player REALLY OMG

            Galaxy Limousine & Executive Charter, Inc. Response

            09/21/2021

            First off, we apologize that your experience did not meet your expectations on your daughter's wedding day. Our Hummer does hold up to 20 passengers but we always tell customers that if the passengers are all adults, it will be extremely tight in the vehicle. The air conditioning does work in the vehicle. When you have a vehicle completely full on a day it is over 100 degrees heat index, any vehicle would be hard to cool down. The stereo system in the Hummer is a radio and CD player. It also has an auxiliary port to hook directly to a phone or you can connect a phone by using Bluetooth. I'm not sure about the driver calling you names and the owner speaking badly to you. We have not had any complaints from anyone for either of the people mentioned.

            Customer Response

            09/23/2021

            First of all who are you and position in the company? The AC did not work , the hummer showed up hot, reference your reviews on google by many different people complaining about the AC. I Prefer the owner defend my absolute truth accusation. It was never mentioned that 20 adults would be super tight , only that it was a 20 person hummer and the owner pushed he was local and would make sure I was satisfied. When I complained about the ac he said I was like the rest of the $)(&@& people wanting free stuff. I DO NOT NEED HIS MONEY

            Galaxy Limousine & Executive Charter, Inc. Response

            09/27/2021

            My name is Tricia and I am one of the owners. Our Hummer does hold up to 20 passengers but we always tell customers that if the passengers are all adults, it will be extremely tight in the vehicle. The air conditioning does work in the vehicle. When you have a vehicle completely full on a day it is over 100 degrees heat index, any vehicle would be hard to cool down. The six google reviews that you referenced to air conditioning all came in on the exact same day as your review, obviously family and friends of yours. I do not understand why you have put "I DO NOT NEED HIS MONEY" on both comments that you have made on this platform. Again, we are sorry you didn't find our service meeting your expectations.

            Customer Response

            09/29/2021

            Tricia
            Thank you for your reply, the reason I mentioned I DONT NEED YOUR MONEY is because the man I spoke to. Insinuated I was making false complaints so I could get a discount or refund. I assure you I did not take that lightly. As for the other people's review, I guess they are all liars also. Your Hummer showed up hot, your AC is not sufficient. Your driver calling me names behind my back is unacceptable. You are the first business I have reviewed on google and BBB, I don't do this. I will never recommend you, for what you charged me do you really think I would've returned it over an hour early, think about it. I'm done with you and your business, obviously I'm wasting my time. I WILL NEVER USE YOUR BUSINESS

            Local BBB

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