This business is not BBB accredited.
Phone: (918) 249-5296 Fax: (918) 250-7012 5129 South 110th East Avenue, Tulsa, OK 74146 View Additional Web Addresses
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This company states it offers lawn care, professional weed-control and fertilization.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lawn America Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Oklahoma Agriculture, Food & Forestry Department
2800 N. Lincoln Blvd., Oklahoma City OK 73105
Phone Number: (405) 521-3864
The number is C4464.
Type of Entity
Business ManagementMr. Brad Johnson, President
Hours of OperationMonday - Friday 8:00am - 5:00pm
Refund and Exchange PolicyGuaranteed results. Will come back for service until customers are satisfied.
Service AreaTulsa, Bartlesville, Muskogee, Grand Lake, and most of NE Oklahoma
Products & Services
This company states it offers turf fertilization, weed-control, turf insect & disease control, aeration, fescue seeding, perimeter pest control, mosquito control and christmas decor.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
5129 South 110th East Avenue
Tulsa, OK 74146 (918) 249-5296 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Lawn America has been billing me for a service I never requested, agreed too, or ordered. They have now turned it over to a collection agency. I don't have exact dates or names. To summarize: for years I pre-paid Lawn America, in-full, at the beginning of lawn care season. Lat year, 2014, a new technician began applying my treatments which resulted in numerous complaints (property and vegetation damages). None of which were ever resolved to my satisfaction so I advised them that I would not be using them again, after the end of my pre-paid services for 2014. Feb 2015 I received a phone call advising a treatment was due and inquiring if I wanted to use them again. I declined. A week or 2 later - I arrived home and found a bill on my front door. Bill for service I had declined. I called the number on that bill. Spoke to a rude lady whom stated that I had been using them in the past and had previously agreed to that particular treatment. Thinking it was a simple understanding - I specifically advised that I no longer wanted any services from them. She then stated she would note my account and once the current balance was paid - my account would be closed. So I then accessed my online account and paid the balance. Was about $50. Was happy to be done with it. Then about a month later (I had just sold the property) I arrive home and find yet another bill. I called the number on the bill (same as last time) spoke to a lady (unknown if same as last time) and I simply stated that they must have made a mistake for I had cancelled my account, paid the last bill and clearly stated they were not to provide any further treatments. Lady told me since I had paid the last bill - they just assumed I wanted the following treatments and it didn't matter if I had agreed too or ordered the service - it had already been applied and I owed them for the bill. I disagreed. Stated the property had been sold, my last service was also "not agreed upon" and I was not going to keep paying them to provide a service that I did not want. They've been billing me ever since. Not it's been turned over to a collection company. On June 29, 2015 I received an email from them - stating I needed to pay my past due bill. I replied same day stating I had never agreed too or ordered the service. No response. Then in July I got the 1st letter from collection agency. 2nd letter came in mail today. I have responded to them disputing the debt.
Desired Settlement: I just want them to stop dunning me for a service I never ordered and reverse whatever collections actions they've implemented.
Business Response: Initial Business Response /* (1000, 8, 2015/09/18) */ Hello Mr. ******, It was my pleasure speaking to you today. As I mentioned, it was unfortunate that as office manager I was not made aware of this situation before it escalated to the levels it did. I appreciate your time, and again, I'm sorry for the misunderstandings on our part. The messages to cancel your account were apparently misunderstood or disregarded by our staff. Regardless of why you ended up having to deal with all of this, we are fully responsible for the error in not cancelling your account. As a previous customer for the last 6 years, I hope you would consider us again, and give us another chance to win your trust in servicing your new home. Regards, **************** Office Manager LawnAmerica, Inc. Initial Consumer Rebuttal /* (2000, 10, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks *********. I really appreciate your attention to this matter.
Customer Reviews Summary