BBB Accredited Business since 01/25/2008
Lawn America Inc
Phone: (918) 249-5296Fax: (918) 250-70125129 South 110th East Avenue, Tulsa, OK 74146View Additional Web Addresses
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A BBB Accredited Business since 01/25/2008
BBB has determined that Lawn America Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Lawn America Inc's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|11/05/2012||Problems with Product / Service|
|08/14/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Improper or inferior service
Complaint: Contradictory estimates: I was given an initial estimate on my property of a certain amount and then an additional estimate by a different at a much higher amount. Reluctantly the company agreed to initial amount. No show appointment:On the very first scheduled appointment, I made special arrangements to take off from work to put our pet up who is NOT an inside dog. The company failed to show up or call to indicate they would not provide service. I had to take off work again and make special arrangements the next day.Quality of work: I have numerous weeds in the back yard of my property which indicates service was never provided in the backyard. This also reflects from the statements on the worker's sheets that indicate no service was provided because of the pet in the back yard. At no time was I contacted by either email or phone about this issue. There are also a number of weeds in the front yard which is in an area where there are no pets. I attempted to contact the manager via email about a refund for services that simply weren't completed and was denied. I was told that I was already being given a good deal because of the initial error on the estimate. This error was on the company's part and not mine. Regardless of the "error" an expectation of at least "good service" is expected for the amount of money we have paid.
Business' Initial Response
|04/27/2012||Problems with Product / Service|
Type of Entity
Incorporated: January 1999, OK
Contact InformationPrincipal: Mr. Brad Johnson (President)
Number of Employees
Map & Directions
Map & Directions
Address for Lawn America Inc
5129 South 110th East Avenue
Tulsa, OK 74146