BBB Accredited Business since

Yates Pest Control

Phone: (918) 423-5178  


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yates Pest Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Yates Pest Control include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yates Pest Control
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2010 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated 01/13/2004 in OK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oklahoma Agriculture, Food & Forestry Department
2800 N. Lincoln Blvd., Oklahoma City OK 73105
www.state.ok.us/~okag/
Phone Number: (405) 521-3864
The number is 1974.

Construction Industries Board
2401 NW 23rd St, Ste 2F, Oklahoma City OK 73107
www.cib.state.ok.us
Phone Number: (405) 521-6550
The number is 471.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brent Yates, Owner Mrs. Jeanetta Hauck, Office Manager Mrs. Kellie Yates, Co-Owner
Contact Information
Customer Contact: Mrs. Jeanetta Hauck, Office Manager
Principal: Mr. Brent Yates, Owner
Business Category

Home Inspection Service Pest Control Services

Industry Tips
Pest Control

Additional Locations

  • 100 S 7th St

    McAlester, OK 74501 (918) 423-5178

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We closed on a house April 8th, by April 9th we had both toilets acting clogged our hot water tank went out and water was seeping through the floors (master bedroom, both bathrooms, kitchen, and hallway)we had paid Yates for an inspection, so we felt pretty secure in ourpurchase. As of now, we have paid to have a new hot water tank, and we have paid a plumber to fix our toilets (which the plumber said the inspector could have noticed the toilets). Now we believe the major issue was not our toilets it was actually due to our showers overflow and are having to pay a plumber yet again. We believe it is only fair for him to refund us for the service.

Desired Settlement: Refund for service.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Yates Pest Control
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)