BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Olshan Jaggers Foundation Repair LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Olshan Jaggers Foundation Repair LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Additional Complaint Information

Based on the files of the BBB of Houston, Texas, this company has a satisfactory record. To have a satisfactory record with the BBB, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the BBB, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the BBB must have a clear understanding of the company's business and no concerns about its industry.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Olshan Jaggers Foundation Repair LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 02, 1996 Business started: 01/01/1933 Business started locally: 01/01/1933
Type of Entity

Corporation

Business Management
Mr. Dan Jaggers, General Mananger
Contact Information
Principal: Mr. Dan Jaggers, General Mananger
Business Category

Foundation Contractors Foundation Repair & House Leveling Drainage Contractors

Alternate Business Names
Olshan Foundation Solutions
Additional Information

Educational/General Comments

Don't think that you need to be an expert to determine that you have a problem with you foundation. Just look around to see if you find the following signs:
*Cracks in the interior walls.
*"Popped" nails in the plaster or sheetrock. *Doors and windows that are hard to close. *Cracks in the brick fireplace wall.
*Cracks in or between the exterior bricks. *Joints around the windows or door frames pulling away from the caulking.
*Leaks in the roof, despite roofing materials that is in good condition.
*Obvious sloping of floors.
These problems are more than unsightly cosmetic annoyances. Cracks in the interior walls reduce the value of your home. Cracks in exterior bricks allow moisture that can damage the sheathing, insulation, and the interior walls. Spaces between walls and windows or doors that no longer fit well can result in higher heating and cooling costs. In addition, leaking roofs can result in damaged beams, insulation, interior walls, ceilings and electrical wiring. How To Find The Right Company: Most homeowners can take their time in getting their foundations repaired since foundation problems usually are not emergencies. Because of this, there should be no need for you to be pushed into hasty decision regarding which company you select to level your house. However, it is important to remember that foundation problems cause damage to the rest of your home, so the sooner the repairs are made, the better. So, how do you find the right company? You want a company you can rely on to detect the problem accurately and then do the job right. And most importantly, you want a company that will deal with you honestly. Use the checklist provided below when comparing companies:
1. Determine how long the company has been in business.
2. you should understand what method of foundation repair will be used. If you have a preference, you should seek out the companies using that method.
3. Visit the business location. Is it professional and organized.
4. How much experience does the company have in foundation repair? Remember, the years a company has been in business may not reflect its experience with foundations. In the event you may sell your home in the future, it is important to be certain that any foundation repair will be adequate to obtain financing.
5. Does the company have workman's compensation and liability insurance? Ask the company to have its agent mail a certificate of insurance to your home.
6. Is a city permit required for the area?
7. Will the company supply a scale drawing to show how the house will be leveled?
8. Is the company a member of any related trade or professional associations?
9. Will the workman be employees of the company or temporary labor?
10. Will there be supervisors on site?
11. Is the company willing to give you references. Be sure the references are not handpicked by the company. And don't be satisfied to simply have the references.
Check with the people to see what their experiences were. Be sure that you understand the terms of payment. You should make no payments before the work begins. Be sure you understand the warranty agreement before you sign the contract. In the foundation repair industry, most contracts contain a clause not visible when the bid was submitted. In these cases, the desired results may not be obtained. After the extended warranty period, a service agreement may be available to cover beyond the warranty period at an additional cost. Other companies may not transfer the warranty if you sell the house or may charge a fee for the transfer. No matter what, the conditions of the warranty or guarantee should be clearly listed in the contract.

Products & Services

This company states it is a foundation repair company, providing patented cable lock pilings, bell-bottom piers, block and base, and under-slab plumbing.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.