This business is not BBB accredited.

Fence Works

Additional Locations

Phone: (918) 704-6912 5910 S 107th East Ave, Tulsa, OK 74146 http://www.fenceworksok.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fence Works include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Fence Works
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 26, 2008 Business started: 08/01/2007 Business started locally: 08/01/2007
Type of Entity

Sole Proprietorship

Business Management
Todd A. Garcia, Owner
Contact Information
Principal: Todd A. Garcia, Owner
Business Category

Fence Contractors

Alternate Business Names
Todd Garcia

Customer Review Rating plus BBB Rating Summary

Fence Works has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    14514 Kendalwood Ave

    Glenpool, OK 74033 (918) 704-6912

  • THIS LOCATION IS NOT BBB ACCREDITED

    5910 S 107th East Ave

    Tulsa, OK 74146

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/24/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Fence was installed 3-4 inches above the ground, even after I explained that we had dogs and it would need to be close to ground as possible Fence gap was letting dogs out under the fence (they did not have to dig). We explained to him that we had told him about the dogs and it was important to us that it be as close to the ground as possible. Owner of company came out and we showed him the issues. He agreed to "fix it" buy putting strips of sod under the fence to build up the soil in the gap. He came back the next day and basically just pried up the existing soil using a shovel to "fluff up" the dirt. As soon as it rained, the soil sank back down and the gap re-appeared. My neighbor also had the exact same issue with the fence.

Desired Settlement: I would either like him to resolve the gap height issue permanently, or refund the money and take back the fence.

Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ A refund is not an option, and sorry we arnt going to come and do any more free work for you.this is not a warranty issue, you have lowspots in your yard that need to be addressed and the fence has nothing to do with it. Basically you are building a house and its not finished yet because you still need to fill the low spots in your poorly graded yard. Thanks for the complaint on my company tho, i have allready sold more jobs off of this fence in your neighborhood, they keep calling asking us to build there fences and love the quality. God bless

8/5/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Fenceworks has not completed the work agreed upon in the contract. They are aware, and are not returning phone calls. It has been over a month. An estimate/contract was completed April 21st stating that Fenceworks would construct a privacy fence using capped steel posts. Deposit of $1370 was paid (check, was chased) During the week of May19th, the posts were installed and fence was placed. We were informed that they didn't have caps for the posts in stock, but would be out the next week to install them, the remaining $1720 was paid (check, was cashed). June 17th: Called to question about post caps and was informed that someone would be out the following day to install them. No one ever showed, and now phone calls are not being returned.

Desired Settlement: I'm simply asking that the company in question fulfill their duties and complete the work agreed upon in the contract. I want my fence posts to be capped in order to prevent issues and prolong the life of the product,

Business Response: Initial Business Response /* (1000, 9, 2014/07/24) */ the fence post will last the same amount weather capped or not, they are the same on the inside as the out, and it withstands the elements the same, they are galvanized inside and out, your contract does not state that the post would be capped for that matter, and just to make you happy the caps were installed today. anyways this complaint was over a $5 dollar bill.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Fence Works
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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