BBB Business Review

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This business is not BBB accredited.

Ketchum Equipment, MFG.

Additional Locations

Phone: (918) 532-4489 1405 N Caney St, Copan, OK 74022 http://www.ketchum-hurricane.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ketchum Equipment, MFG. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

In addition, this company has a pattern of complaints which causes us concern. Complainants allege a pattern of delivery and refund disputes. Some customers complain of delays in receiving ordered merchandise. Other complainants allege receiving no delivery at all. Some complaints are disputed by the attorney representing the company. Other complaints remain unanswered. The BBB Serving Eastern Oklahoma in conjuction with local media conducted an investigation of this business. When company officials agreed to meet us at a location of their choice, they failed to appear as promised. All consumer complaints were referred to the Oklahoma Attorney General's Office and the resulting government action is indicated below. While the Attorney General's Office did take action against the company, it did not shut down the company's website. The BBB serving Eastern Oklahoma did receive additional complaints against Ketchum following the government action and has referred those complaints to the Oklahoma Attonrey General's Office for possible action.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ketchum Equipment, MFG.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 15, 2001
Business Management
Ms. Tonya Ketchum, Manager
Contact Information
Principal: Ms. Tonya Ketchum, Manager
Business Category

Farm Equipment Farm Equipment - Repair & Parts

Alternate Business Names
Hurricane Hydroseeder Manufacter
Government Action

On August 18th, 2003 the Oklahoma State Attorney Generals Office charged Tonya Ketchum, 31 and her husband, Michael Ketchum, 32, in Washington County District Court with nine counts of violating Oklahoma's Consumer Protection Act after an investigation by the attorney general's consumer protection unit.
"We allege that on at least nine separate occasions, the Ketchums were given full or partial payments for products they did not deliver," Edmondson said. "The nine counts represent a loss of more than $40,000 to consumers from Connecticut, Colorado, Wyoming, North Carolina, Pennsylvania, California, New York, and Michigan.
According to the state's complaint, the Ketchums ran a website advertising and selling farm, lawn, garden equipment, and truck accessories.
These charges should send a message that Oklahoma will not be a safe haven for Internet criminals", Edmondson states.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.