This business is not BBB accredited.Additional Locations
Phone: (918) 532-4489 1405 N Caney St, Copan, OK 74022
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ketchum Equipment, MFG. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Additional Complaint Information
In addition, this company has a pattern of complaints which causes us concern. Complainants allege a pattern of delivery and refund disputes. Some customers complain of delays in receiving ordered merchandise. Other complainants allege receiving no delivery at all. Some complaints are disputed by the attorney representing the company. Other complaints remain unanswered. The BBB Serving Eastern Oklahoma in conjuction with local media conducted an investigation of this business. When company officials agreed to meet us at a location of their choice, they failed to appear as promised. All consumer complaints were referred to the Oklahoma Attorney General's Office and the resulting government action is indicated below. While the Attorney General's Office did take action against the company, it did not shut down the company's website. The BBB serving Eastern Oklahoma did receive additional complaints against Ketchum following the government action and has referred those complaints to the Oklahoma Attonrey General's Office for possible action.
Customer Reviews Summary Read customer reviews
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Business ManagementMs. Tonya Ketchum, Manager
Farm Equipment Farm Equipment - Repair & Parts
Alternate Business NamesHurricane Hydroseeder Manufacter
On August 18th, 2003 the Oklahoma State Attorney Generals Office charged Tonya Ketchum, 31 and her husband, Michael Ketchum, 32, in Washington County District Court with nine counts of violating Oklahoma's Consumer Protection Act after an investigation by the attorney general's consumer protection unit.
"We allege that on at least nine separate occasions, the Ketchums were given full or partial payments for products they did not deliver," Edmondson said. "The nine counts represent a loss of more than $40,000 to consumers from Connecticut, Colorado, Wyoming, North Carolina, Pennsylvania, California, New York, and Michigan.
According to the state's complaint, the Ketchums ran a website advertising and selling farm, lawn, garden equipment, and truck accessories.
These charges should send a message that Oklahoma will not be a safe haven for Internet criminals", Edmondson states.