BBB Business Review

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Description

We do not stamp or stain concrete. What we do is apply a thin layer of new color integrated concrete over the top of existing concrete. Our polymer filled concrete overlay is rated at 7000psi allowing for use on driveways, warehouses and other loadbearing slabs. We have 30 base colors to choose from and customers can mix and match up to any 3 colors of their choice. The color is added directly to the concrete before it is applied which greatly reduces color fading, peeling and oxidation. If the concrete overlay is outdoors it is sealed with an industrial grade, uv resistant, salt resistant, solvent based sealer. If it is applied indoors we use premium grade, two part polyurethane sealers. These sealers are crucial as they provide a much longer life to the concrete when compared to stained sealers. It is recommended to reseal our projects once every 3-5 years vs stained sealers once every year. Being that the concrete is applied directly over the top of existing concrete it allows us to repair cracks and spalled areas beforehand. Since it isn't a stamped and stained concrete we do not imprint designs but we do use stencils which give a very similar effect. We can make the concrete appear to be rock, tile, brick, cobblestone, flagstone etc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that BA Concrete Designs, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for BA Concrete Designs, LLC include:

  • Length of time business has been operating

Factors that raised the rating for BA Concrete Designs, LLC include:

  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on BA Concrete Designs, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 02, 2012 Business started: 06/15/2015 in OK Business started locally: 01/26/2011 Business incorporated 06/15/2015 in OK
Type of Entity

Limited Liability Company (LLC)

Business Management
Brent Pendergraft, Owner
Contact Information
Principal: Brent Pendergraft, Owner
Business Category

Concrete - Stamped & Decorative Concrete - Ready Mixed Concrete Contractors Concrete - Custom Contractors - General

Products & Services

BA Concrete Designs, LLC sells the following brand(s): None

BA Concrete Designs, LLC offers the following product(s): None

Method(s) of Payment
Cash and check
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.