BBB Accredited Business since
Phone: (918) 665-2453 Fax: (918) 270-9046 4733 S Mingo Rd, Tulsa, OK 74146
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A BBB Accredited Business since
BBB has determined that Bicycles of Tulsa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bicycles of Tulsa include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Patrick Coyle, President
Bicycle - Dealers Sporting Goods - Retail
4733 S Mingo Rd
Tulsa, OK 74146 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On May 14, 2016 my wife and I visited Bicycles of Tulsa in search of an adult tricycle for my wife. We discussed with the salesperson why we were interested in a tricycle and he agreed the tricycle would probably meet my wife's need. He reviewed with us possible configurations and available colors. We we asked to pay the entire cost of the tricycle at this time which included shipping and assembling of the tricycle since they did not stock the tricycles. On May 21st we arrived to pick up the trike and also purchased a helmet.The salesman fitted the trike to my wife and she rode it for a few minutes around the paved parking lot and all seemed okay. At the time of purchase and when we picked up the trike, we were not provided any information regarding a return policy nor warranty. We were told the first tuneup was free. We took the trike home and my wife tried to ride the trike at several intervals that day totaling maybe 20 minutes. When she got off the trike she complained of some pain in her right hip and groin. The pain continued to increase to where she was barely able to walk for the next few days. She had a right hip replacement several years ago and has experienced some issues with this replacement. However she was doing well and not having any issues with the hip and was in hopes the trike would provide a source for exercise. My wife called them the following Monday and explained what had occurred when she tried to ride the trike and would like to bring the trike back and have the purchase price refunded. The salesperson said they would not refund the full purchase price of the trike, they would charge a 20 percent fee for shipping cost and assembly of the bike. My wife said she did not feel a fee to return trike was right and that 20 percent was just too much. After a brief discussion the salesperson said he would charge $100.00. We returned the trike May 25th and again expressed displeasure at the $100.00 fee charged. The salesperson said the charges cover their expenses.
Desired Settlement: We returned the tricycle in the same condition it left the store and feel $100.00 is excessive when the shipping and assembly of the trike was included in the price of the trike for $650.00. We feel the $100.00 should be refunded to us.
We feel that the $100 restocking fee was more than fair. The product was a special order specifically built for their needs even down to the color. It is a tricycle that we have never stocked or even ordered with that component selection before.
The shipping charge to get the product was $45 and the time to assemble it was almost two hours. Our labor rate is $60 an hour. The product is still on our floor as we hope to find a buyer who prefers a trike with the build selection we now have. Most people prefer a single speed or three speed where as this has seven speeds.
I felt that I was more than generous by taking the product back at all. We delivered as promised on it and they were very happy with the product and our service before they took it home.
The reason the product was so quickly returned was due to a medical issue with my wife's hip which was greatly exacerbated
by riding the trike more than a circle around the paved parking lot. The shipping and assembly charge is the cost of doing
business and was figured into the cost of the tricycle. The price of the tricycle was presented to us as one price, the assembly and
shipping charge was not discussed or shown to be an additional charge. We did not want to purchase a tricycle that we not
assembled. We were not given an option to assemble the tricycle ourselves. When they sell the tricycle they will most likely
recoup the assembly and shipping charge just as they do when they sell one of the many tricycles sitting on their showroom floor.
The salesperson asked me to choose a color and gear option for the trike. He was not aware the seven gear option was
available. We were also told when we bought the trike, they were selling several tricycles a week. But when we returned the trike,
we were told they had people looking at tricycles but rarely sold one.
The salesperson asked me to
choose a color and gear option. He was not aware the trike was available in seven speeds. Perhaps individuals that come in
looking for a trike are not shown all the available options
The tricycle that was ordered was a newly released external 7 speed option with a disc brake that we have never stocked or sold before and is still sitting on our sales floor. The trikes that we have sold or stocked in the past have always been a single speed or internal 3 speed option because of their lower prices or simplicity of the product. Having this product still sitting on the floor that is less attractive to potential buyers because of it's unique build is very unfair to us. We are now stuck with a non stocking product and we feel we should not be hit with all the extra expenses of a full refund when we gave the customer everything that they wanted in their special order purchase.
I am willing to split the difference and return the customer $50 in attempt to resolve this issue and move on.