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Eastern Oklahoma

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This Business is not BBB Accredited

RCB Bank

Phone: (918) 341-6150Fax: (918) 342-7180300 W Patti Page Blvd, ClaremoreOK 74017-8039http://www.rcbbank.com

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BBB Accreditation

RCB Bank is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised RCB Bank's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Problems with Product / Service3
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on RCB Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)BBB Closure Definitions
12/02/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Customer Service Complaint Issue

Complaint: A series of recent experiences with RCB Bank has shown me that they have below the quality of customer service provided by their competitors.
1) This morning I cannot login online to my account (bad gateway error). This is putting off my ability to pay my bills because I have no substitute access to my account to verify my funds. It's Saturday morning, I know they have people working at their Tulsa branch, but instead of answering the phone, it automatically forwards to their anytime banker line. My access via anytime banker is blocked because security reasons, it says, because I never use it. Yet their Saturday morning tellers do not answer the phone. So I just have to take it that RCB doesn't treat its customers as it number one priority. BOK has people available on Saturday to answer the phone, but RCB doesn't care.

2) A couple of weeks ago I tried to deposit a third party check from United Parcel Service in the amount of $65. RCB wouldn't do it. It was my son's payroll check, and I did not want him to incur service charges from a check cashing establishment. My son signed the check over to me, and he was with me when I attempted to deposit the check. RCB finally agreed, but I had to go all the way up to the president of the Tulsa branch to get a $65 payroll check from United Parcel Service deposited. The president contradicted me when I informed truthfully that BOK on a number of occasions has allowed me to deposit third party checks, and acted like it was an act of congress that he was making an exception in my case. Surely, RCB branch presidents have more valuable things to do with their time than having to resolve a $65 item? Instead of treating me like the loyal customer I have been for 22 years, RCB makes me feel like a white-collar criminal.

3) A month ago I tried to replace my bankcard because it is splitting in half. This has happen to me before with my RCB credit card. I carry other plastic in my wallet, and unlike RCB bank card, they never split apart. When I approach the teller at the Tulsa branch to get a new bank card ordered, she informed me that only the "new accounts" officer can do it. The "new accounts" officer had three customers ahead of me, and I had to return to my job. I still have an RCB bank card today in my wallet that is almost completely split in half.

Initial Business Response
Thank you for the opportunity to review the issues reported by the complainant. As a community bank, we strive to deliver the highest quality and excellence to those who have placed their trust in us.

It is always disappointing when someone feels our efforts are inadequate. We are committed, however, to using this information to improve our customer service.

Feel free to contact me should you require any additional information.

04/04/2014Problems with Product / Service
01/03/2014Billing / Collection Issues
12/31/2013Problems with Product / Service
12/04/2013Billing / Collection Issues

Industry Comparison| Chart

Banks

Additional Information

top
BBB file opened: 09/05/2001Business started: 01/01/1936
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Allen Mabry (Compliance Officer)
Number of Employees

400

Business Category

Banks

Products & Services

Industry Tips
BBBTips on Business Credit
BBBTips on Saving and Investing
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards

Map & Directions

Map & Directions

Address for RCB Bank

300 W Patti Page Blvd

Claremore, OK 74017-8039

To | From

LocationsX

1 Locations

  • 300 W Patti Page Blvd 

    Claremore, OK 74017-8039

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Oklahoma. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*RCB Bank is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2013 for complaints filed on January 15, 2013 and thereafter.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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BBB reports on known significant government actions involving business' marketplace conduct.

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