This business is not BBB accredited.
Phone: (918) 341-6150 Fax: (918) 342-7180 300 W Patti Page Blvd, Claremore, OK 74017
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RCB Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementManager, Manager Allen Mabry, Compliance Officer
THIS LOCATION IS NOT BBB ACCREDITED
300 W Patti Page Blvd
Claremore, OK 74017 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/3/2015||Problems with Product/Service|
|4/4/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: A series of recent experiences with RCB Bank has shown me that they have below the quality of customer service provided by their competitors. 1) This morning I cannot login online to my account (bad gateway error). This is putting off my ability to pay my bills because I have no substitute access to my account to verify my funds. It's Saturday morning, I know they have people working at their Tulsa branch, but instead of answering the phone, it automatically forwards to their anytime banker line. My access via anytime banker is blocked because security reasons, it says, because I never use it. Yet their Saturday morning tellers do not answer the phone. So I just have to take it that RCB doesn't treat its customers as it number one priority. BOK has people available on Saturday to answer the phone, but RCB doesn't care. 2) A couple of weeks ago I tried to deposit a third party check from United Parcel Service in the amount of $65. RCB wouldn't do it. It was my son's payroll check, and I did not want him to incur service charges from a check cashing establishment. My son signed the check over to me, and he was with me when I attempted to deposit the check. RCB finally agreed, but I had to go all the way up to the president of the Tulsa branch to get a $65 payroll check from United Parcel Service deposited. The president contradicted me when I informed truthfully that BOK on a number of occasions has allowed me to deposit third party checks, and acted like it was an act of congress that he was making an exception in my case. Surely, RCB branch presidents have more valuable things to do with their time than having to resolve a $65 item? Instead of treating me like the loyal customer I have been for 22 years, RCB makes me feel like a white-collar criminal. 3) A month ago I tried to replace my bankcard because it is splitting in half. This has happen to me before with my RCB credit card. I carry other plastic in my wallet, and unlike RCB bank card, they never split apart. When I approach the teller at the Tulsa branch to get a new bank card ordered, she informed me that only the "new accounts" officer can do it. The "new accounts" officer had three customers ahead of me, and I had to return to my job. I still have an RCB bank card today in my wallet that is almost completely split in half.
Desired Settlement: I don't expect much from RCB bank. They have really lowered the bar on customer service. I would be shocked if I even received a response or acknowledgement of my dissatisfaction. When an organization's leadership has lost sight of how important its customers are, that state of mind trickles all the way down the organization chart. It is more transparent than they think. It's too bad RCB Bank doesn't realize that the reason they are in business is because of its customers.
Business Response: Initial Business Response /* (1000, 5, 2013/11/20) */ Thank you for the opportunity to review the issues reported by the complainant. As a community bank, we strive to deliver the highest quality and excellence to those who have placed their trust in us. It is always disappointing when someone feels our efforts are inadequate. We are committed, however, to using this information to improve our customer service. Feel free to contact me should you require any additional information.