BBB Accredited Business sinceAdditional Locations
Phone: (918) 245-9655 Fax: (918) 241-4662 204 E. Morrow Road, Sand Springs, OK 74063
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Cecil & Sons Discount Tires meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Troy Cox, President Mr. Brian Cox
Auto Repair & Service Auto Repair - Tune-Up Brake Service Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Auto Services - Oil & Lube Wheels Tire Dealers Alternators & Generators - Auto Repair
Alternate Business NamesCecil Cox Enterprises, Inc.
Industry TipsContracts/Auto Repair Service
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/24/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Bought the roadside warranty. They will not honor to replace my tire without paperwork. The tire and my information are on their computer. Failure to honor warranty
Desired Settlement: Replacement
Business Response: Initial Business Response /* (1000, 5, 2015/05/01) */ It is, frankly, a surprise to see this complaint as it seemed clear this client understood the necessity, which is always explained at purchase, of keeping that actual physical warranty paperwork in a safe place. I say he understood because the staff clearly remembers him coming in on Monday and saying his wife had cleaned out the lockbox and thrown away the paperwork which included the proof of coverage stickers required by the third party warranty company for any road hazard claim--telling us this before there'd even been a conversation about what had happened to the tire or had been a chance to examine the tire itself. Our manager checked the tire out as we'd happily have repaired it free with or without the client having his warranty paperwork had it been safely repairable; upon inspection we'd confirmed it had been ruined. Our manager then spoke with this client, thought the client understood we'd be happy to try and work something out with him, but had explained the least expensive outcome would be to process the claim properly once the client found the warranty company required paperwork. At that point, the client indicated he'd go home and look for that himself and then get back with us. We'd not heard from this client nor had any indication he was upset with anyone but his wife or had any additional conversations with him about his coverage since Monday including to the follow-up call our manager had made earlier this morning to check on this situation with the client. To be clear, no tire manufacturer warrants against external damage which occurs in operation, like hitting something and cutting a sidewall, which is why we offer the optional coverage from Sonsio which is honored at over 20,000 member locations nationwide. The mechanism which allows Sonsio to handle those claims nationally is a physical sticker for each tire purchased affixed to that purchase invoice which must be presented at time of claim, or its electronic equivalent which is created when the purchaser goes online and registers those specific numbered stickers and invoice with Sonsio, which creates a personal online record and account for them with Sonsio. We strive to emphasize to our clients who choose this optional protection the importance of keeping the paperwork in a safe place and the advantages of registering online just in case they do get misplaced as there are no copies of these stickers--each one is a uniquely numbered potential future claim against Sonsio for the tires on the invoice to which they are affixed. The fact this client came in complaining of their loss seems to indicate he had been made aware of their importance and I'm disappointed he chose a BBB complaint vs. simply picking up the phone or coming back by, confirming the paperwork was irretrievably lost, and seeing what accommodation we might reach. We remain willing to try and help this client with this unfortunate situation and would like to try and reach a reasonable compromise on this ruined tire with him. We are not unwilling to share those replacement costs with him, on a one-time basis, even though those costs result from a tire we did not damage and paperwork we did not lose. He's just got to return our manager's call or go by and we'll try to work something out we can both accept.