BBB Business Review

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This business is not BBB accredited.

Avis Rent a Car

Phone: (800) 331-1212 View Additional Phone Numbers P.O. 699000, Tulsa, OK 74169 http://www.avis.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Avis Rent a Car include:

  • 1113 complaint(s) filed against business
  • Failure to respond to 15 complaint(s) filed against business
  • 28 complaint(s) filed against business that were not resolved

Factors that raised the rating for Avis Rent a Car include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

1113 complaints closed with BBB in last 3 years | 474 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 409
Billing/Collection Issues 132
Delivery Issues 144
Guarantee/Warranty Issues 50
Problems with Product/Service 378
Total Closed Complaints 1113

Additional Complaint Information

The customer experience and complaint history in this BBB review is reflective of world wide corporate owned rental locations.

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Avis Rent a Car
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 20

Additional Information

BBB file opened: December 14, 1987
Contact Information
Principal: Ms. Connie Crawley, Manager
Business Category

Auto Renting & Leasing


Customer Review Rating plus BBB Rating Summary

Avis Rent a Car has received 1.13 out of 5 stars based on 20 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.