BBB Business Review

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Description

This company states it is a group of dealerships consisting of Ford, Lincoln and Volvo vehicles for sale. This company states it sells both new and pre-owned vehicles as well as offer our service department for repairs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Knight Automotive Group, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Knight Automotive Group, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 5
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Knight Automotive Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 05, 2008 Business started: 06/02/2008 Business started locally: 06/02/2008 Business incorporated 04/17/2008 in OK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Used Motor Vehicle Commission
2401 NW 23rd St Ste 57, Oklahoma City OK 73107
http://www.umvpc.state.ok.us
Phone Number: (405) 521-3600

Motor Vehicles Commission
4334 NW Expressway Suite 183, Oklahoma City OK 73116
http://www.ok.gov/omvc
Phone Number: (405) 607-8227
email@omvc.ok.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bill Knight, President
Contact Information
Principal: Mr. Bill Knight, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Repair & Service Auto Parts & Supplies - Wholesale & Manufacturers

Refund and Exchange Policy
This company states that refunds and exchanges are at the discretion of the General Manager at each location.
Alternate Business Names
Bill Knight Collision Repair Bill Knight Ford Bill Knight Lincoln Bill Knight Lincoln Volvo Volvo Cars of Tulsa
Business Management

On April 17, 2008 Knight Automotive Group, LLC purchased United Ford South, LLC, Jaguar of Tulsa, Volvo of Tulsa and Tulsa Collision Repair from United Ford. Any complaints generated by these locations prior to April 17, 2008, will be reflected in the United Ford Report. For more information on these complaints please see the United Ford Report.

Products & Services

The company states that it offers automotive sales, service and parts and body shops.

Industry Tips
Contracts/Auto Repair Service
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.