Better Business Serving Southern Arizona is alerting consumers about Chicago-based Hearthware, Inc. and its product the NuWave Oven, which is typically sold through infomercials.
In the past three years, 1,291 complaints from consumers in all 50 states- including consumers in Tucson- have been filed against this company with BBB. There have been 331 complaints in the past 12 months. A review of consumer complaints shows a pattern of allegations and complaints. This company currently has an “F” rating with BBB.
The single largest number of complaints alleges that consumers were charged either for free products or with exorbitant shipping and processing fees associated with products they thought were free.
"This is a distinct pattern of complaints, which the company has not corrected,” said Kim States, BBB President. “In addition, other complaint topics include: faulty product, difficulty in returning or receiving a refund, misleading advertising practices, and difficulty in contacting the company with emails and phone calls unanswered."
To help avoid problems with purchasing products advertised through infomercials, BBB recommended consumers take these steps:
BBB also recommends buyers immediately notify sellers if items are disappointing, damaged or do not arrive as anticipated.
For more information about purchasing products and registering complaints, visit www.tucson.bbb.org.