‘Tech Support’ Scammers claiming Tucson address Hi-jack victims’ computers

May 13, 2014

Better Business Bureau Serving Southern Arizona is warning consumers of a  company called “Cyber Securities” that is contacting consumers via telephone, and tricking them into granting remote access to their personal computers.

Consumer complaints to BBB indicate that the company, which is claiming a phony address in Tucson, is really a “technical support scam,” in which scam artists claiming they’re affiliated with Microsoft- or other well know tech companies- tell their victims they need remote access to their computers in order to perform a security update or to remove a virus.

By gaining access to their victims’ computers remotely, these individuals hope to steal personal information for the purpose of identity theft, and to gain access to bank accounts and other sensitive information.

In late April BBB received a positive customer review for Cyber Securities. When BBB staff followed up with the sender to verify the legitimacy of the review, the consumer told BBB that he had actually attempted to write a negative review regarding his experience with Cyber Securities. 

The consumer went on to describe how he was about to email BBB his negative customer review when someone hijacked his computer remotely- effectively seizing control of his PC- erased what he had written, wrote a positive customer review in its place, and emailed it as he watched helplessly.

After tech support scammers trick a victim into downloading a virus onto their computer they can easily take control of the computer at any time, and operate it remotely as if they were physically sitting in front of the computer.

Additionally, consumers have told BBB that Cyber Securities is claiming to be BBB Accredited, and BBB has received several suspicious compliment letters from fake email addresses- written in broken English- praising Cyber Securities for fixing computer issues.

Cyber Securities claims an address of 2246 W Holladay St in Tucson, which is the address for a ceramics contractor. BBB spoke with the ceramics contractor, and they confirmed that they have received mail and complaints from Cyber Securities’ victims.

It’s not clear where Cyber Securities is actually located, or even that they’re located within the United States. 

BBB reminds consumers that technology companies will never call them at home to alert them to a virus on their computers or prompt them to upgrade their anti-virus software.

Additionally, BBB offers these tips to consumers who receive suspicious tech support phone calls:

  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Never provide your credit card or financial information to someone claiming to be from tech support.
  • Take the Caller's information down and report it to your local authorities or the FTC.

If you did allow a caller access to your computer:

  • Change the passwords for your computer; email and online banking/credit card accounts.
  • Be sure to run a virus scan.
  • Consider placing a fraud alert on your credit report if you shared personal and banking information with the scammer.

For more consumer news or to find a Southern Arizona business you can trust, visit www.bbb.org/tucson