New Email Phishing Scam Hijacks BBB Name

November 06, 2012

A new scam using the BBB name popped up this morning, and has been received by consumers and businesses across the U.S. and Canada, including many BBB offices.

How the Scam Works:

Two versions of the email have been received. One claims to be following up on a complaint filed with BBB, the other is asking for updated contact information “as a service to BBB Accredited Businesses.”

Both are good fakes – they use correct grammar and follow formats often used by BBB, so they look quite realistic. Both emails contain malicious links and attachments. If you hover your mouse over the links, you can see that the real address is not BBB at all. DO NOT CLICK ON THE LINK! The link actually takes you to a rogue website that downloads a Trojan virus on your computer.

Do not open the attachment either. It contains a virus, and will infect your computer with malware, as well.

BBB is working with a professional deactivation service to take down the websites that are spreading the malware, and we have reported the incident to the FBI and other law enforcement agencies.
Consumers are urged to delete suspicious emails and keep their anti-virus software up-to-date at all times.