Tucson Cruise and Concert Promoter Disappears with Customers Cash, Consumers tell BBB

September 05, 2012
Better Business Bureau of Southern Arizona is alerting consumers to Concert Cruise, a Tucson company that consumers say sold them tickets to a cruise featuring R&B artist, R. Kelly, but disappeared with their money when the concert was canceled.

BBB has received 14 complaints from consumers across the U.S. against Concert Cruise in the past four weeks, all who say they are unable to contact the company for a refund of their cruise tickets, which they paid as much as $4,500 for. BBB has been unable to speak with, or indentify, the owner of Concert Cruise, but has been in contact with their attorney.

Concert Cruise, which now appears to be out of business, was operating out of the offices of the Tucson-Southern Arizona Black Chamber of Commerce, located at 1443 Broadway Blvd. in Tucson.

A representative from the chamber could not confirm with BBB who the owner of the company is, but said that one of the employees was Kwevi Quaye, who owns a company called Dispora Group. According to its Facebook page, Dispora Group is “a holding company with interests in architecture, entertainment, media, sports, fashion, real estate development and investment.”

BBB offers these tips to consumers purchasing cruise or concert tickets:

Research the company you’re buying the tickets with. Make sure that the vendor has a proven track record by visiting www.tucson.bbb.org, where you can check to see what sort of complaints the company has, or if there’s a record of the company at all.

Pay with a credit card. Paying with a credit card allows you to challenge the transactions if you’re scammed out of your money. While you may not always be able to get your money back, you stand a much better chance than you would if you pay with a debit card or a checking account.

Purchase directly from cruise line or promoter, if possible: Often the best way to avoid fly-by-night vendors and promoters is to purchase tickets directly from the source. Especially beware of vendors and promoters that ask that you pay via money order or Pay Pal.

For more information on Concert Cruise consumers can contact BBB by calling (520)888-5353, or by email at info@tucson.bbb.org.