Tucson Jeweler Closes Doors Without Returning Customers’ Property

August 03, 2009

Better Business Bureau of Southern Arizona is alerting consumers about A-1 Jewelers, a Tucson jeweler and clock/watch repair company located at 8832 E. Broadway Blvd, that recently moved or went out of business without alerting customers.

Since July 6, 2009 BBB has received two complaints from consumers that say they dropped a clock off to be serviced by the company, but have heard nothing back. In each case consumers tell BBB their property has not been returned, and they were never notified the company was moving or going out of business. According to complaints, the two clocks have a combined value of over $1,000.

An attempt to reach the owner of the business, Leo Calleros, was unsuccessful as the phone number listed for the company has been disconnected. BBB had not received a reply to mail sent to the business regarding pending complaints and business status.

What steps can consumers take if a business closes? BBB suggests the following:

• Go to the last known location to see if the company has posted any instructions or signs. If not, ask neighboring companies if they know what may have happened. If the business was located in an office building or shopping complex, you should try contacting the landlord of the building.
• Send a registered letter to the company’s last known address asking the owner to contact you. Even if the business is closed, the mail may be subject to a forwarding order. You can also pay a visit to your Post Office to see if the company has a forwarding address.
• If you don’t know the name of the principals, check with your city or county clerk’s office, or the Arizona Corporation Commission (ACC), www.azcc.gov.  The ACC has a free public access system that allows consumers to search for information on corporation filings in the state.  
• If the business is regulated, such as attorneys, doctors, engineers, employment services, new car dealers, etc., contact the licensing agency. If you’re not sure whether the company is regulated or by which office, contact your BBB at 520-888-5353. BBB staff can tell you how to contact the appropriate regulatory authorities.
• Contact the Clerk of the Bankruptcy Court in the area where the company was located (www.azb.uscourts.gov or 520-620-7500) to see if the company may have filed for bankruptcy.
• If you are successful in locating the owner and the business is not in bankruptcy, you are still owed your services, product or money. Closing a business does not relieve the owner of his or her obligation to you. If you cannot obtain an appropriate settlement from the company, file a complaint with the Attorney General’s office (www.azag.gov), with Small Claims Court or seek the help of an attorney.
• If the company has filed for bankruptcy, you should file a claim with the Bankruptcy Court. The Court will suspend the company’s obligation to creditors and customers until it approves a plan to reorganize or liquidate the company. Under the plan, you as a claimant, may or may not get all or part of what you are owed.
• Stay in touch with your Better Business Bureau. Its own investigation and contact with consumers means it receives information daily on a number of changes in business location and ownership and may be able to help you.
Consumers who have questions or concerns about A-1 Jewelers can call BBB at (520) 888-5353.