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Better Business Bureau ®
Start With Trust®
In Southern Arizona
BBB Warns Businesses About National Yellow Pages Online
September 02, 2008

Complaints filed by 91 businesses in 30 states, including Arizona, say National Yellow Pages Online uses misleading and confusing statements to obtain agreements from businesses to pay $390 for an online listing. Businesses also tell BBB the company falsely implies it is associated with the Yellow Pages telephone directory.

How it works: Representatives from National Yellow Pages Online contact business offices and ask the individual who answers the phone to verify the company's name and address in order to renew an online listing. If the company verifies its information (or the staff person says "yes" to any of the questions asked by the caller) the business then receives an invoice requesting they pay for the listing. If they don't pay, businesses say they are sent additional invoices with late charges and threated with collections.

What to do: Instruct your staff not to verify any business information over the phone without first getting the name of the company calling and the nature of their business. If you have been billed by this company and unable to resolve the matter file a complaint or email your complaint to complaints@tucson.bbb.org.